How to Find the SERVPRO Location Near You and Get Help

Updated

To get SERVPRO help, use the location lookup on servpro.com to confirm the franchise serving your address, then call the listed number — (800) 737-8776 on the site — or contact your local franchise directly. SERVPRO states it is available 24/7 for emergency response, so you can start the process day or night. Before you call, have your address, a short description of the damage, and your insurance information ready.

Find the SERVPRO Location That Serves You

SERVPRO operates through locally owned franchises — the site cites more than 2,400 locations in North America — so the team that responds to you depends on where the property is.

  1. Open servpro.com. The homepage shows a detected location (the example on the page reads "Springfield, MO") with a prompt to update or change it.
  2. Confirm or change the location. If the detected city is wrong, use the update/change option and enter the property's city, state, or ZIP code.
  3. Check the service area. The site displays a specific franchise name and its service area (shown as "SERVPRO of [Example] / Service Area"). Make sure the damaged property falls inside that area.
  4. Note the local contact details. Use the franchise's own phone number and page for follow-up, estimates, and scheduling.

If you need help elsewhere — for example, a rental property in another city or a family member's home — repeat the lookup for that address rather than assuming the same franchise covers it.

Contact Options and What to Expect

Contact route When to use it What the site indicates
National number (800) 737-8776 Emergency or when you don't know your local franchise Listed on the site as a contact line
Local franchise page Scheduling, questions about scope, insurance documentation Each location has its own service-area page
24/7 emergency response Water, fire, storm, or mold emergencies at any hour Site states crews are "ready whenever disaster strikes, day or night"

The site also notes that SERVPRO can help with the insurance claim process by documenting damage and providing information about services performed. That makes it useful to mention your insurer early in the call.

What to Have Ready When You Call

A short, specific briefing helps the local team dispatch the right crew and equipment. Prepare:

  • Property address and type — home, rental, or commercial space. Commercial properties may be routed to teams trained for that industry (the site lists sectors such as education, government, medical, hospitality, restaurant, retail, property management, manufacturing, technology, entertainment, and religion).
  • Cause and scope of damage — burst pipe, flood, smoke and soot, storm damage, or suspected mold. SERVPRO lists water, fire, mold, storm, construction/reconstruction, specialty cleaning, and general cleaning among its services.
  • When it started and whether it's ongoing — an active leak changes urgency.
  • Insurance details — carrier and claim number if one exists.
  • Access notes — gate codes, pets, or anything that affects entry.

Match the Service to Your Situation

Knowing which service line applies helps you describe the job accurately:

  • Water damage — rapid extraction, drying, and restoration after floods, leaks, and burst pipes.
  • Fire damage — smoke and soot removal, odor control, and structural restoration.
  • Mold — inspection, containment, and removal.
  • Storm — boarding up, tarping, debris removal, and related emergency work.
  • Construction — reconstruction and rebuilding to pre-loss condition.
  • Specialty and general cleaning — air ducts and HVAC, biohazard, odor, graffiti, carpets, drapery, upholstery, and hardwood floors.

For commercial losses, the site says teams work to isolate the damaged area so normal operations can continue — worth raising if you need to stay open during the work.

Verify Credentials Before You Commit

The site states its professionals are IICRC certified and cites more than 50 years of experience (serving since 1967). When you speak with the local franchise, confirm:

  • That the franchise is the one assigned to your address.
  • That the crew handling your job holds the relevant certification for the work (for example, mold or water damage).
  • What the assessment and documentation process looks like, especially if you plan to file a claim.

These checks take a few minutes and clarify who will actually arrive at the property.