简体中文
EnglishHow to Get a Stairlift Through Age UK Trading
Updated
You start by booking a free consultation, then Handicare arranges a free, no-obligation home survey where you receive a transparent quote before deciding whether to go ahead. Age UK Trading sells and arranges the service, while Handicare — a manufacturer with over 130 years of experience — handles the consultation, survey and installation. The process is designed so you can gather advice and a price without committing to a purchase.
The step-by-step process
1. Book a free consultation
Use the website's Book a free home visit or Request an advice pack option. At this stage you explain your needs and your staircase so the solution can be tailored to you. The site describes this as free advice with no pressure selling.
2. Free home survey
Handicare arranges for an experienced surveyor to visit your home and carry out a free of charge, no-obligation survey. This is where the specifics of your stairs — straight or curved, tight bends, landings — are assessed.
3. Transparent quote
During the visit, the surveyor shares a quote and leaves you with the information needed to make your decision. You are not obliged to proceed.
4. Personalise and install
After you decide, the stairlift is customised to your requirements and installation is arranged. Express installation is listed as available for straight stairlifts.
What you can choose between
| Straight stairlift | Curved stairlift | |
|---|---|---|
| Best for | Straight staircases | Turns, bends and landings |
| Design | One of the slimmest on the market; sleek rail | Bespoke design; single or twin rail options |
| Drive | Unique friction-drive system for a quiet, smooth ride | Custom-built for your staircase |
| Space-saving | Foldable seat, footrest and armrests | Compact folding design to maximise hallway space |
| Power cuts | Battery backup | Battery backup |
| Weight limit | Up to 200kg | Up to 160kg |
| Warranty | Two-year warranty | Two-year warranty |
Both include customer service support. Curved models also offer a choice of seats, colours and track finishes.
What you get from Age UK Trading
- Handicare manufacturing — over 130 years of experience, with 70k+ installations.
- Charitable link — Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK; profits are donated to the charity (more than £14m in the last five years).
- Rebranding note — Age Co is being rebranded to Age UK Trading; both names refer to the same organisation and services continue as normal.
- Reviews — the site cites a 4.9 rating on Feefo and "Service Rated Exceptional on Feefo.com."
- Price Match Promise — a dedicated page exists, so ask about it when you receive your quote.
Practical points before you book
- Have a rough description of your staircase ready (straight, curved, number of turns, landings) so the consultation is productive.
- The survey and quote are free and no-obligation — you can compare before committing.
- If you need a solution quickly, ask specifically about express installation, which is offered for straight stairlifts.
- Beyond stairlifts, the site also lists easy bathing solutions and homelifts if your needs extend beyond the stairs.
The main thing to remember: nothing is charged for the consultation, survey or quote, and the decision to buy comes only after you have a written price in hand.