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EnglishHow to Get Help with Smart Cookies Login or Account Issues
Updated
If you're having trouble signing in to Smart Cookies at abcsmartcookies.com, start with the "Forgot your username or password?" link on the sign-in form. If that doesn't resolve it — or if you need account-level help — contact ABC Smart Cookie tech support at [email protected] or 855-444-6682. Note that Smart Cookies itself is currently unavailable for scheduled annual maintenance, with user access resuming October 1st, 2026 at 8:00am EST, so some issues can't be resolved until then.
What abcsmartcookies.com Is
abcsmartcookies.com is the Smart Cookies portal for ABC Bakers, an officially licensed Girl Scout Cookie baker since 1937. The site hosts the Smart Cookies login along with program resources such as digital art, forms and checklists, a cookie calculator, an allergen flyer, a cookie lineup sheet, a rally guide, and training and safety materials.
It is a working portal for cookie program participants, not a public storefront — access to the main system requires an account.
Help Options for Login and Account Problems
| Problem | Where to go |
|---|---|
| Forgotten username or password | "Forgot your username or password?" link on the sign-in form |
| Account or access issues | [email protected] |
| Urgent or direct support | 855-444-6682 |
| General cookie program resources | Links at the top and bottom of the page, or www.ABCBakers.com |
If you can't sign in right now
The site states that Smart Cookies is unavailable during scheduled annual maintenance, and user access will resume on October 1st, 2026 at 8:00am EST. During this window, the sign-in form may be present but non-functional. The links at the top and bottom of the page remain available, and www.ABCBakers.com hosts additional ABC cookie program resources.
If you've forgotten your credentials
Use the "Forgot your username or password?" link directly on the sign-in form. This is the intended self-service path and should be your first step before contacting support.
If the reset doesn't work
Contact tech support with your account details:
- Email: [email protected]
- Phone: 855-444-6682
Email is the better fit for account-specific problems where you need to share information; the phone line suits time-sensitive issues.
What to Check Before Contacting Support
- Confirm whether the maintenance window applies — if access resumes October 1st, 2026 at 8:00am EST, a login failure before then is expected.
- Try the "Forgot your username or password?" link before assuming the account is broken.
- Check the top and bottom page links and www.ABCBakers.com for resources that don't require sign-in.
- If the problem persists after maintenance ends, reach out to tech support with your username and a description of what happens when you try to sign in.
Key Details to Keep Handy
- Support email: [email protected]
- Support phone: 855-444-6682
- Mailing address: 3333 Finley Road Suite 800, Downers Grove, IL 60515
- Maintenance resumption: October 1st, 2026 at 8:00am EST
The Girl Scouts name and marks, including GIRL SCOUT COOKIES®, THIN MINTS®, and TREFOILS®, are owned by Girl Scouts of the USA.