How to Get Professional Support for C1 CMS

C1 CMS (created by Orckestra) offers a professional support option, and the site points you to its pricing page to learn about it. If you're not ready to buy support, you can also ask other developers in the C1 CMS community, and if you're new to the platform, there's a dedicated starting point to help you get set up. The right route depends on whether you need a paid support plan, peer help, or onboarding guidance.

Paid professional support

The C1 CMS site states plainly that pro support exists and that the team is available to help. The path it gives for details is the pricing page:

• Go to the Products / Plans section of the site (linked as "Products" and as "Go to pricing").
• Review the plans listed there to see what support is included and what it costs.

The site itself does not publish specific support tiers, response times, or prices in the material available here, so treat the pricing page as the authoritative place to confirm those details before you commit.

Community support from other developers

If you want help without going through a paid plan, the site directs you to the developer community:

• Ask a fellow developer — the site invites you to "let the CMS community help you."
• Post your question — there's a dedicated action for submitting a question to the community.

This is a reasonable first stop for configuration questions, add-on behavior, or general "how do I" problems where another C1 CMS user may have already solved the same issue.

Help for new users

If you're just getting started rather than troubleshooting, the site offers a separate onboarding route:

• Get a Wingman — described as the way to "get the best start possible" for those new to C1 CMS.

This is aimed at setup and early-stage guidance rather than ongoing production support.

Documentation and self-service

Before or alongside contacting support, the site points to its own learning material:

• End User Guide — for using C1 CMS.
• Documentation — for setting up C1 CMS and developing websites.
• Videos, Tutorials & Guides — a broader collection of walkthroughs.

These are useful when your question is already answered in the docs and you'd rather not wait on a response.

Choosing the right route

One caveat: the site mentions pro support and links to pricing, but it doesn't spell out support scope, SLAs, or cost in the pages captured here. Confirm those on the pricing page before relying on a paid plan for a production site.