How to Get Support or a Custom OEM Solution from Enable-IT

Updated

To get support or a custom OEM solution from Enable-IT, start at ethernetextender.com: use the Support section for technical material, then use the Click To Chat / Call prompt on the site to reach the sales and technical team. For custom work, the site states that custom design is available on demand with no minimum order quantity, so you can open that conversation with a single project rather than a bulk order. Before you contact them, gather your link distance, the devices at each end, your power needs (PoE or not), and the deployment environment, because those details determine which extender family and configuration fits.

What the site says it offers

The homepage positions Enable-IT as a US manufacturer of Ethernet extenders, PoE extenders, LAN/network extenders, and Ethernet DSLAM equipment, designing and building in the USA. The claims relevant to a support or custom request are:

  • Support channel — a dedicated Support section plus chat and phone contact.
  • Custom design on demand — described as available, with no minimum order quantity.
  • Same-day discounted rate shipping — listed as a site feature.
  • US-based, English-speaking technical support — stated as a core commitment.
  • Quality/manufacturing credentials — AS9100D aerospace quality manufacturing and "USA Factory Floor Direct."

Treat these as the vendor's own published claims. The site does not publish prices, so cost and lead time are things to confirm directly with the team rather than assume.

Step 1: Check the Support section first

Before contacting anyone, look through the Support area for datasheets, setup guidance, and answers to common questions. Many extension problems are configuration or cabling issues that existing documentation covers. If you find a document that matches your hardware, you may not need a support ticket at all.

Step 2: Prepare your project details

Support and custom-design conversations move faster when you bring specifics. Have these ready:

Detail Why it matters
Link distance (feet/meters) Determines whether a standard extender, long-reach extender, or DSLAM approach is appropriate
Devices at each end Switch, camera, access point, POS terminal, controller — affects port type and speed
Power requirement Whether you need PoE extension or data-only extension, and the PoE budget
Cable type available Existing copper, coax, or fiber changes which product fits
Environment Industrial, outdoor, marine, healthcare, or hospitality settings may call for different enclosures and ratings
Quantity and timeline Relevant to custom OEM discussions and shipping expectations

Step 3: Contact sales and technical support

Use the Click To Chat / Call prompt on the site to start the conversation. Describe your link in the terms above and ask two things: which standard product fits, and whether a custom configuration is warranted. Because the site advertises custom design on demand with no minimum order quantity, you can ask about a one-off build if your deployment is unusual — for example, extending Ethernet and PoE to a single remote camera on an industrial site where off-the-shelf units don't match the enclosure or distance.

Step 4: Confirm the commercial terms in writing

The site does not list prices or payment terms. Before committing, confirm:

  • Unit price and any custom-design cost
  • Lead time for standard versus custom units
  • Shipping method and whether the same-day shipping claim applies to your order
  • Warranty and support terms for custom builds

Common sticking points

  • Assuming custom means expensive or bulk-only. The site states no minimum order quantity, but confirm pricing for a single custom unit.
  • Skipping the distance and power details. Without them, the team can't recommend a model, and the conversation restarts.
  • Expecting published prices. None appear on the site; budget figures come from a direct quote.
  • Overlooking the environment. Industrial, marine, and outdoor deployments may need different hardware than a standard office run.

If your need is a straightforward extension within standard product limits, the Support documentation plus a short chat is usually enough. If your link is long, powered, or in a demanding environment, go straight to the custom-design conversation with your project details in hand.