How to Make a Payment to Boardman Clark

Updated

Boardman Clark accepts online payments through a third-party client payment platform, with two separate links: one for general payments ("Make a Payment") and one for trust or retainer deposits ("Trust / Retainer"). The only thing you need to get right before you start is which of the two you're making — general payment or trust/retainer — because they lead to different payment pages. Have your invoice or matter reference and your payment method ready before you click.

The two payment options

Option Use it for Where it goes
Make a Payment Paying a bill or invoice for legal services Client payment page (external platform)
Trust / Retainer Depositing funds into a trust or retainer account Separate client payment page (external platform)

Both links open on app.clientpay.com, an external payment platform — not on boardmanclark.com itself. That means you'll leave the firm's site during checkout, and the page you land on is hosted by the payment provider.

Step-by-step

  1. Confirm which payment you're making. If you received an invoice or statement, use "Make a Payment." If you're funding a retainer or trust account as part of engaging the firm, use "Trust / Retainer." If you're unsure, check with the attorney or staff member handling your matter before paying — the two pages are not interchangeable.
  2. Open the correct payment link. Select "Make a Payment" or "Trust / Retainer" as applicable. You'll be redirected to the ClientPay payment page.
  3. Enter your payment details. Provide the information the payment page requests, including your payment method and any reference that identifies your matter or invoice.
  4. Review before submitting. Confirm the amount and the payment type match what you intend. Once submitted, a payment to the wrong page may need to be corrected by the firm rather than by you.
  5. Keep your confirmation. Save the receipt or confirmation the platform shows after the payment completes, and note the date and amount for your records.

Expected result: the payment is submitted to Boardman Clark through the ClientPay platform, and you receive a confirmation from the payment page.

Common snags

  • Paying into the wrong page. General payments and trust/retainer deposits use different links. Sending a retainer through the general payment page (or vice versa) can create a mismatch the firm has to sort out.
  • Expecting to pay on the firm's own site. Checkout happens on ClientPay, so don't be thrown if the branding or URL changes mid-process.
  • No amount guidance on the page. The site doesn't publish fee amounts or payment terms — those come from your engagement letter, invoice, or the person handling your matter.
  • Questions about what you owe. The website doesn't list rates or billing details, so confirm amounts and payment type directly with the firm before submitting.

If something goes wrong

If a payment doesn't go through, or you're not sure it was applied to the right matter, contact the attorney or staff member you've been working with at Boardman Clark. The payment platform processes the transaction, but the firm applies it to your account — so the firm is the right place to confirm that a payment was received and credited correctly.