How to Make a Request or Report an Issue to Corangamite Shire

Use the Make a Request option on the Corangamite Shire homepage to lodge a general request or report a problem to Council. The one exception is animal disease: if you see sick or dead birds or other animals, do not touch them or get close — note your location and call the 24-hour Emergency Animal Disease Hotline on 1800 675 888 instead of using the website.

Making a request through the website

1. Go to corangamite.vic.gov.au.
2. Select Make a Request from the homepage menu.
3. Describe the issue and where it is, then submit.

The site's main menu also groups common transactions under Permits and Forms, including animals and livestock, building, burning off, fencing, filming within the Shire, grants and funding, road-related permits, venue hire, and wastewater system applications. If your request fits one of these categories, the relevant form is likely the right starting point.

Expected result: your request is logged with Council for follow-up. The site does not publish response timeframes, so treat any timing expectation as something to confirm with Council directly.

Reporting sick or dead birds or animals

A current notice on the homepage warns of H5 bird flu detection in Victoria, with a housing requirement in place for poultry flocks of 50 or more birds. For reports:

• Do not touch sick or dead birds or other animals, and do not get too close.
• Record your location.
• Call the 24-hour Emergency Animal Disease Hotline: 1800 675 888.

This is a state hotline, not a Council web form — calling is the step that triggers a report.

Other channels for contact and input

Payments and rates

If your request relates to money rather than a problem, the homepage lists Payments, and the Council menu covers Property Rates — About your rates, Paying your rates, Rates Pensioner Rebate, Property Valuations, and Land Information Certificate. The site does not state which payment methods are accepted or whether any fee applies to a request, so confirm those details with Council before paying.

Common sticking points

• Using the wrong channel for animal disease. The hotline is the correct route; a web request may not reach the right response team quickly.
• Skipping the category form. Requests tied to permits (building, fencing, burning off) usually need the specific form under Permits and Forms rather than a general request.
• Expecting a published turnaround. No service standard is shown on the pages reviewed, so ask Council what to expect when you lodge.

For anything not covered by these options, start with Make a Request and describe what you need — Council can redirect it internally.