How to Make an Appointment and Use MyChart at UMass Memorial Health

UMass Memorial Health puts two main patient tools on its homepage: Make an Appointment and Access myChart. Use the appointment link if you are scheduling a visit, and use MyChart if you already have a patient account and want to manage your care online. Both entry points sit alongside Find a Doctor and Find a Location, so you can identify a provider or site before you book. The site does not state that either tool works without an account or login, so treat MyChart as an authenticated patient portal rather than an open booking page.

What UMass Memorial Health covers

UMass Memorial Health describes itself as the largest health care system in Central Massachusetts, offering the region's most sophisticated medical technology and support services. Its system of care is made up of five hospitals, including a children's medical center, behavioral health services, and a dedicated provider group.

Member hospitals named on the site include:

• UMass Memorial Medical Center (with the Children's Medical Center)
• UMass Memorial Health – Harrington
• UMass Memorial Health – HealthAlliance-Clinton Hospital

Each member hospital page carries its own Contact Us, Plan Your Visit, and Visitor Dining sections, plus a Telephone Directory at the medical center level.

Making an appointment

1. Start at the homepage and select Make an Appointment.
2. If you don't yet have a provider, use Find a Doctor first to identify who you want to see.
3. Use Find a Location to confirm which site is most convenient — for example, urgent care is available at Northborough Crossing, open daily.
4. Complete the scheduling flow for the provider or location you selected.

The site does not publish a single universal phone number for all appointment types, so if the online flow doesn't cover your situation, use the Contact Us page for the specific hospital or the Telephone Directory to reach the right department.

Using MyChart

Select Access myChart from the homepage to reach the patient portal. MyChart is where you manage your personal medical information and visit-related tasks. Because the site presents it as a login-based tool, expect to sign in with existing credentials; if you are a new patient, you would typically need to set up access through your care provider or the registration process rather than through an anonymous public form.

Planning your visit

Before you arrive, each member hospital page gives you the practical details:

Billing and cost questions

If your visit involves payment or you want to understand charges, the site links to Pay My Bill and Price Transparency under Patients & Visitors. The site does not list specific prices or state that any service is free, so use the Price Transparency page for cost information rather than assuming charges.

Common sticking points

• No provider yet: Book through Find a Doctor first, or use urgent care if your need is immediate.
• Wrong hospital page: Contact details and visitor information differ by hospital, so confirm you're on the right member site.
• MyChart access: If you can't log in, the portal is account-based — resolve access through your provider or registration rather than expecting a public booking form.