How to Pay a Bill or Request a City Service Through the Auburn, ME Website

Updated

Go to auburnmaine.gov and use the Pay Online or Payment Portal link to pay a bill, or the Report an Issue – Request Services link to submit a service request. Both entry points appear on the homepage, so you do not need to search the site menu. If a form does not load or a payment page stalls, enable JavaScript in your browser first; the site states that JavaScript is required for accessibility purposes.

Paying a bill

  1. Open auburnmaine.gov in your browser.
  2. In the top row of quick links, select Pay Online, or scroll to Popular Links and select Payment Portal. Both lead to the city's payment entry point.
  3. Follow the prompts on the payment page for the bill type you are paying.

Expected result: you reach the city's payment portal rather than a general information page. The site does not publish a list of accepted payment methods or any fees, so confirm those details on the payment page itself before submitting.

Reporting an issue or requesting a service

  1. From the homepage, select Report an Issue – Request Services in the top quick-link row.
  2. Choose the category that matches your problem (for example, a road or trash issue) and complete the form.

Expected result: your request is submitted to the city for routing. Keep the confirmation you receive so you can reference it if you follow up by phone.

Other common tasks on the same page

Task Where to look on the homepage
Pay a bill Pay Online (top row) or Payment Portal (Popular Links)
Report a problem or request a service Report an Issue – Request Services (top row)
Find a department Departments (Popular Links)
Check trash and recycling rules Trash + Recycling (top row)
Find a form answer FAQs (Popular Links)
See road work that may affect you Construction Projects section, then View project list
Check meeting times and agendas Meetings + Events, then Government Meetings or View Full Calendar
Contact the city Phone (207) 333-6600, address 60 Court Street, Auburn, Maine 04210, or the City Hall Email link

Before you start: hours, login, and browser settings

  • City Hall hours: Monday–Friday, 8:30 AM–4:00 PM. Call (207) 333-6600 within those hours if an online form fails.
  • Login: the homepage includes a Login link, but the site does not state which actions require an account. If a payment or request page asks you to sign in, follow that prompt rather than assuming you can complete the task as a guest.
  • JavaScript: enable it in your browser settings. Without it, page elements such as forms and menus may not work.
  • Alerts: the Alert Me link lets you sign up for city notifications; the site's pricing signals mention a "subscribe" option, but no cost is stated, so treat sign-up terms as unconfirmed until you see them on the page.

If you cannot find a specific service, start with Departments or FAQs in Popular Links, then call City Hall during business hours.