How to Place an Order on Deliveroo as a New Customer

To order on Deliveroo as a new customer, start by entering your postcode on deliveroo.co.uk to see which restaurants, takeaways, supermarkets, and shops deliver to your area. Then create or log in to an account so you can save addresses, add items to your basket, and check out. You can order through the website or by downloading the Deliveroo app for iOS or Android, which also lets you track orders and access app-exclusive savings.

Before you start

• A delivery postcode. Deliveroo only shows what is available in your area after you enter a postcode, so availability varies by location.
• An account. The site offers sign up or log in options; logging in lets you keep saved addresses for faster checkout.
• A payment method. The page does not list accepted payment types, so have your preferred card or payment option ready and confirm it at checkout.
• Awareness of fees. Deliveroo states that service and delivery fees apply. The "Up to 25% off meal deals" offer is subject to availability, applies to participating restaurants only, and comes with its own terms and conditions.

Step-by-step: placing your first order

1. Check what delivers to you

Go to deliveroo.co.uk and enter your postcode in the search field. The results show the restaurants, takeaways, supermarkets, and shops that serve your address. If your area has limited coverage, try a nearby postcode to understand the wider selection, but order only to an address you can actually receive at.

2. Create an account or log in

Use the sign up or log in option on the site. Logging in enables saved addresses, which speeds up future orders. If you plan to order regularly, this is worth doing before you build a basket.

3. Choose a restaurant or shop and add items

Browse the available options and add what you want to your basket. The range spans food, groceries, pharmacy items, gifts, and more, so the same flow works whether you are ordering dinner or household essentials.

4. Review your basket and fees

Before checkout, check the items, the delivery address, and the fees shown. Deliveroo notes that service and delivery fees apply, and any meal deal discount depends on the participating restaurant and availability.

5. Check out and track your order

Confirm the order and pay. If you ordered through the app, you can track your order in real time. The app is also where Deliveroo advertises exclusive savings, so app users may see offers that differ from the website.

Website vs. app: which should you use?

Choose the website if you are at a desktop and want to order without installing anything. Choose the app if you want order tracking and app-specific offers, or if you order frequently.

Common sticking points

• No results for your postcode. Coverage is area-dependent. Try a neighbouring postcode to see whether the issue is your exact address or the wider area.
• Discount not applied. The up-to-25% meal deal offer is limited to participating restaurants and subject to availability, so not every order qualifies.
• Unexpected total. Service and delivery fees are added on top of item prices; review the breakdown before paying.
• Address not saved. Saved addresses require you to be logged in, so sign in before checkout if you want the address stored for next time.

Other things you can do from the same site

Beyond consumer ordering, Deliveroo's homepage links to Partner with us (for restaurants that want to join and have Deliveroo handle delivery), Ride with us (for delivery riders), Deliveroo for Work (workplace meals and meal allowances), and Gift Cards (for sending food credit to friends or family). These are separate from placing a personal order but use the same account and platform.