How to Reach ETC or Find the Site Version for Your Region and Language

Updated

To reach ETC (Electronic Theatre Controls), use the contact and company information linked from the "About ETC" section of etcconnect.com, and switch to your local site version with the region and language selector shown in the site header. The selector covers North America, Latin America, Eastern Europe, Europe/Middle East & Africa, Asia, Australia, and France, with country-level choices and language options inside each region. If you need localized support, manuals, or training information, choose your region first and then look for support pages on that version of the site.

Finding company and contact information

The "About ETC" area of the site is the starting point for company-level information. It groups:

  • Our Story – background on ETC as a company
  • News – announcements and updates
  • Calendar of Events – events ETC is involved in
  • Project Portfolio, Management, Image Library, and Drawing Library – company and project reference material
  • Philanthropy and Diversity at ETC – organizational information

If your goal is to contact ETC directly, the About section is where the company presents itself and its activities; use the contact details published there rather than relying on third-party listings, since regional offices may be listed on your local site version instead of the North America one.

Switching to your region and language

The site header includes a region and language selector. The flow is:

  1. Open the selector (it shows your current setting, for example "North America | English").
  2. Choose a region from the list.
  3. Pick your country within that region.
  4. Choose your language.

The regions and the countries they contain, as listed on the site:

Region Countries and areas included (examples)
North America United States, Canada, Mexico, and Caribbean and Central American countries
Latin America South American countries such as Brazil, Argentina, Chile, Colombia, Peru
Eastern Europe Russia, Ukraine, Kazakhstan, and neighboring countries
Europe, Middle East & Africa EU countries, United Kingdom, Turkey, plus all African and Middle Eastern countries
Asia China, Japan, India, South Korea, Singapore, and other Asian countries
Australia Australia and New Zealand
France France (listed as its own entry)

Language options include English and other languages depending on the region; the selector lists the available languages for the region you choose.

Expected result: after selecting your region and language, the site presents the version intended for your market, which is where localized support and contact information is most likely to appear.

Using MyETC and support resources

  • MyETC is the account entry point on the site. Use it if you need account-based services; the site does not state that an account is required to browse products or support content.
  • Support & Training brings together Product Support, Articles, Professional Services, Manuals search, Datasheet search, Software, Forums, ETC Apps, Training, Video Tutorials, and Online Training.
  • LED Dimming Compatibility and Cable Cross Database are reference tools for checking compatibility and cable information.

A practical sequence: set your region and language first, then go to Support & Training, then use the manual or datasheet search for your product. If a product page looks incomplete, confirm you are on the correct regional version before assuming the information is missing.

Common sticking points

  • Wrong region shows unfamiliar contact details. The default view is North America | English; switch regions before looking for local contacts.
  • France is a separate entry. Don't assume it sits inside the broader Europe selection when choosing your site version.
  • Language list varies by region. If your language isn't shown, check whether a different regional selection offers it.
  • Account vs. browsing. MyETC is an entry point for account services; nothing on the site indicates that general product or support browsing requires login.