How to Refill a Prescription Online at Walgreens

Updated

You can refill a prescription online at Walgreens by signing in to your account, locating the prescription in your history or entering its number, choosing pickup or delivery, and submitting the refill request. This works for prescriptions already on file at a Walgreens pharmacy; new prescriptions or transfers require separate steps.

Before You Start

Have these ready:

  • A Walgreens account (or create one during the process)
  • The prescription number, found on your prescription label or previous receipt
  • Your preferred pickup store or delivery address
  • Payment method, if the prescription isn't covered by insurance or you use a service like ExpressPay

Step-by-Step Refill Process

1. Sign in or create an account

Go to walgreens.com and sign in to your Walgreens account. If you don't have one, register using your name, email, and basic information. Linking your pharmacy profile to your account lets you see prescription history and refill status.

2. Find your prescription

Once signed in, go to the pharmacy section and look for your prescription list. You can either:

  • Select the prescription from your history if it's already linked to your account
  • Enter the prescription number manually if it isn't listed

3. Choose pickup or delivery

Select how you want to receive the medication:

  • Store pickup — choose the Walgreens location where you want to collect it
  • Delivery — confirm your delivery address if the service is available in your area

4. Confirm and submit

Review the prescription details, confirm the pickup or delivery option, and submit the refill request. You'll typically receive a confirmation that the request was received.

5. Wait for confirmation

The pharmacy processes the request and notifies you when the prescription is ready for pickup or has shipped. Timing depends on the pharmacy's workload and whether the prescription needs pharmacist review.

Common Issues and What to Do

Issue Likely cause What to try
Prescription not showing in history Not linked to your account Enter the prescription number manually
Refill request rejected No refills remaining or prescription expired Contact the pharmacy; a new authorization from your prescriber may be needed
Can't select delivery Service unavailable for your address or medication Choose store pickup instead
Payment problem Insurance or payment method issue Verify your insurance details or update your payment method

Key Things to Know

  • Refills only work for prescriptions that already have refills authorized by your prescriber.
  • Controlled substances may have additional restrictions on online refills.
  • You can manage payment preferences, including ExpressPay, through your account settings.
  • If a prescription has no refills left, the pharmacy may need to contact your prescriber before it can be filled.

After You Submit

Track the status through your Walgreens account. You'll be notified when the prescription is ready. If you chose pickup, bring identification if required for the medication. If you chose delivery, watch for shipping updates.