How to Register a Product or Get Support on the Philips US Site

Updated

To register a product or get support on usa.philips.com, use the My Philips account area for registration and the Support section for warranty help, contact options, and recall checks. Both entry points are listed in the site's main navigation, so you can reach them from any page. Registration is optional — you can still look up support information without signing in.

Registering a Product via My Philips

The site navigation includes My Philips with Log in, Create an account, and Register a product options. The typical flow:

  1. Open My Philips in the top navigation.
  2. Create an account if you don't have one, or log in.
  3. Choose Register a product and enter your product details.

Expected result: the product is linked to your account, which keeps proof of purchase and model information in one place for future warranty or support requests.

Common snag: have your model number and purchase date ready before you start — registration asks for product-identifying details, and hunting for them mid-form is the usual reason people abandon the process.

Warranty Information

The site promotes a 2-year warranty alongside sign-up benefits ("Sign-up & save 2 year warranty"). Treat this as the site's headline warranty message rather than a universal rule: coverage terms vary by product line, so confirm the specific terms for your model on its product or support page before relying on them.

Support and Recall Checks

The Support area of the navigation contains:

  • Customer support and Support contact — for reaching Philips directly
  • Overview of recall programs — to check whether your product is affected by a recall

For a recall check, go to the recall overview page and match your product against the listed programs. This is the authoritative place to verify recall status rather than third-party notices.

What Else the Site Covers

Support content is organized by category, so you can navigate to the right help section directly:

Area Examples of what's covered
Personal care Shavers, OneBlade, trimmers, Lumea IPL
Oral healthcare Sonicare toothbrushes, brush heads, whitening
Mother & child care Avent bottles, sterilizers, baby monitors
Health Sleep apnea therapy, asthma and COPD, hearing aids
Household Coffee machines, Airfryer, kitchen appliances
Sound and vision TVs, headphones, projectors, audio

If you're unsure where your product sits, the Support overview page is the safer starting point than guessing a category.

Practical Notes

  • Registration and support lookup are separate tasks — you don't need an account to read support or recall information.
  • The site also lists B2B and Professional healthcare sections; consumer product registration applies to the consumer catalog above.
  • Keep your receipt: warranty claims typically require proof of purchase, and having it stored with your account registration saves time later.