How to Request an Appointment at Hackensack Radiology Group

Updated

Hackensack Radiology Group (HRG) accepts appointment requests through its website, by phone at 201.488.2660, and through a patient portal for existing patients. New and existing patients follow slightly different paths, and the practice notes it can often accommodate same-day or next-day appointments. To book, you generally need your name, contact information, the imaging service you need, and — for existing patients — your portal login or prior records.

Ways to Request an Appointment

HRG lists several contact and scheduling channels on its site:

Method Who it's for What you do
Online appointment request New and existing patients Use the "Request An Appointment" / "Book Appointment" option on the website
Phone: 201.488.2660 New and existing patients Call to schedule or ask about availability
Patient portal Existing patients Log in to view records, request reports/images, and manage your account
Referring physician Patients referred by a doctor Your physician's office can send the referral through HRG's referring-physician channels

The site separates Existing Patients and New Patients under Patient Info, so pick the path that matches your situation before you start.

If You're a New Patient

  1. Go to the "Request An Appointment" or "Book Appointment" option on hrgimaging.com, or call 201.488.2660.
  2. Provide your basic details and the type of imaging or interventional service you need (for example, MRI, CT, mammography, ultrasound, or an interventional procedure).
  3. Have your insurance information ready — HRG lists Insurance and Billing under Patient Info.
  4. If your doctor referred you, make sure the referral/order reaches HRG; the site has a dedicated section for referring physicians.
  5. Watch for confirmation of your date, time, and location.

If You're an Existing Patient

  • Use the Patient Portal to manage your account, request reports/images, and handle billing questions.
  • You can still call 201.488.2660 or use the online request option.
  • If you need prior images or reports, the "Request Report/Images" option under Patient Info is the relevant entry point.

Choosing a Location

HRG lists three Northern New Jersey locations:

  • Hackensack — Newman Street Imaging
  • Oradell — New Century Imaging
  • Hoboken

The site also references Clifton in its location listings. Availability of a specific service can differ by site, so confirm which location offers your exam when you book. If you're unsure, calling 201.488.2660 is the most direct way to match your service to a location.

What to Prepare Before Booking

  • The specific exam or procedure your doctor ordered
  • Your insurance details
  • Your referral or physician order, if one applies
  • For existing patients: portal login or prior account information
  • Your preferred location and any scheduling constraints

Common Snags

  • Service not offered at your preferred site. Not every location lists every service; verify before you commit to a site.
  • Missing referral. If your insurance or the exam requires a physician order, booking may stall without it.
  • Assuming same-day is guaranteed. The site says HRG can often accommodate same or next-day appointments — it's a stated capability, not a promise, so call to confirm.
  • Using the wrong patient path. New and existing patients have separate sections; starting in the wrong one can slow things down.

For anything time-sensitive or unclear, the phone line (201.488.2660) is the fastest way to confirm availability, location, and what your insurance requires.