How to Request an Appointment or Information from AF-ABLATION

AF-ABLATION (the Department of Arrhythmia and Electrophysiology led by Prof. Carlo Pappone) lists two direct ways to reach the center: a Request Appointment option and a Request Information option on its website, plus a phone number (+39 02 36552440) and a clinic address (Piazza Edmondo Malan 2, San Donato M.se – Milano). Use the appointment route if you already know you need a visit or procedure; use the information route for general questions, admissions, or non-clinical enquiries. The site does not state response times or whether online requests are confirmed by phone or email, so treat the phone line as the way to confirm anything urgent.

The contact routes the site actually lists

The center also operates at Policlinico San Donato, Università Vita e Salute San Raffaele Milano, Clinica Villa Ruesch in Naples, and Casa di Cura la Madonnina on Via Quadronno 29 in Milan. If your question concerns where a specific visit will take place, ask when you submit the request — the site lists multiple facilities but does not map each service to each site.

Step-by-step: requesting an appointment

1. Decide what you need. The site separates arrhythmological visits (outpatient diagnostics) from procedures and therapies (for example, transcatheter ablation, atrial fibrillation ablation, implantable device checks). Naming the service in your request helps the center route it.
2. Use the Request Appointment option on the site and provide your contact details and the reason for the visit. The site does not publish an online form structure, so follow whatever fields the request page presents rather than assuming a fixed format.
3. If you prefer the phone, call +39 02 36552440. This is the number published on the site and is the fastest way to clarify availability.
4. Confirm the location. State whether San Donato Milanese or another listed facility is convenient for you.
5. Verify before travelling. Because the site gives no confirmation timeline, call to confirm the date, time, and site before you go.

Expected result: a booked visit or a clear answer on availability. If you get no reply through the web route within a reasonable period, the phone number is the fallback the site itself provides.

Step-by-step: requesting information

Use the Request Information option for questions that are not a booking — for example, asking which diagnostics are available for a specific arrhythmia, or how to obtain records. The site also has dedicated sections you can read first, which may answer the question without a request:

• Information for Admissions — practical information for patients being admitted.
• Careers — for anyone asking about working with the department.
• Information for remote monitoring of implantable devices — for patients with pacemakers, ICDs, S-ICDs, CRT devices, wireless pacemakers, or implantable loop recorders who need guidance on remote checks.
• Information for Patients with Implantable Devices and Information of the Manufacturing Companies — device-related reference material.

Reading the relevant section before submitting a request usually makes the question sharper and the reply more useful.

What to include in your message

The site does not publish a required template, so these are practical suggestions rather than official instructions:

• The service or condition you are asking about (for example, "atrial fibrillation ablation" or "arrhythmological visit").
• Whether you are requesting a first visit, a follow-up, or a device check.
• Your preferred facility among those listed.
• A phone number where you can be reached, since confirmation may come by phone.
• For device patients, the device type (pacemaker, ICD, S-ICD, CRT, wireless pacemaker, loop recorder) so the remote-monitoring team can respond appropriately.

Common sticking points

• No published prices or insurance details. The site provides no pricing or coverage information, so cost and payment questions have to go through the information request or phone line.
• Multiple sites, one contact route. The contact details point to San Donato Milanese, but services are also listed at other facilities. Always confirm the venue.
• Language. The site is in English (en-GB) with an Italian menu option; if you are more comfortable in Italian, say so in your request.
• Urgent symptoms are not a web request. For acute problems, contact emergency services rather than the appointment route.

When each route is the right choice

Choose the appointment request if you have a defined need — a visit, a diagnostic test, or a discussion of a procedure such as ablation. Choose the information request if you are still deciding, need admissions or careers details, or want device remote-monitoring guidance. Choose the phone if you need a same-day answer or want to confirm a booking. All three are listed by the center itself; none of them is described on the site as having a guaranteed response time.