How to Request Medical Records or Use the Patient Portal at Hammond Henry Hospital

Hammond Henry Hospital offers two separate paths for getting your health information: the My Patient Portal for viewing records and communicating with your care team online, and a Medical Records Request process for obtaining formal copies of your records. The portal is the faster option for day-to-day access; the records request route is what you use when you need official copies for another provider, an employer, or your own files. Both are listed under the "Patients" section of hammondhenry.com.

Using the My Patient Portal

The portal is built on Epic MyChart, so if you have used MyChart at another Epic-based provider, the experience will be familiar. The site lists the portal under both "Patients" and "Resources," along with a dedicated My Patient Portal FAQ page and a Mobile Patient Portal option.

What the portal is intended for, based on the site's structure:

• Viewing your health information
• Communicating with your providers
• Managing your account through a mobile version if you prefer an app over a browser

Getting started

1. Go to hammondhenry.com and select My Patient Portal (it appears in the top navigation as well as under Patients and Resources).
2. If you already have an account, sign in. If not, look for the registration or sign-up option on the portal login page.
3. If you were recently seen at the hospital or a clinic, ask about portal enrollment during Registration & Admitting — that page covers the intake process where portal access is typically set up.
4. For troubleshooting — login problems, missing information, or questions about what the portal does and does not show — check the My Patient Portal FAQ page first.

The site also links to Epic MyChart directly under Resources, which is the underlying platform.

Common sticking points

• The portal and a records request are not the same thing. Downloading or viewing something in the portal does not automatically produce the official copy another organization may require.
• Mobile access is a separate entry point. If the desktop portal gives you trouble on a phone, the Mobile Patient Portal page is the place to start.
• Enrollment usually happens in person. If you have never signed up, Registration & Admitting is the practical starting point rather than the login screen.

Requesting Medical Records

Formal record requests go through the Medical Records Request page under the Patients section. This is the correct route when you need copies sent to another provider or released to a third party.

What to expect

• The request page is the authoritative source for the current process, required forms, and where to send them. Because release-of-information requirements can change, follow the instructions on that page rather than relying on a general description.
• You will typically need to identify yourself, specify which records you want, state where they should go, and authorize the release.
• If you are unsure whether you need the portal or a formal request, the deciding question is simple: is someone outside Hammond Henry asking for the records? If yes, use the Medical Records Request process.

Which Option Fits Your Situation

Practical Notes

• The site's patient-facing pages — Patient Information Guide, Registration & Admitting, and Medical Records Request — are the ones to read in order if you are new to the hospital.
• Billing questions are handled separately through Billing and Collection and Online Bill Pay, and cost information is available through the Price Transparency Tool. These are distinct from both the portal and records requests, so don't route a billing question through the records process.
• If you need records from a specific clinic visit rather than the hospital, the clinics listed on the site (Annawan, Colona, Geneseo, Kewanee, Cambridge, and Port Byron) are the relevant contact points, and the site notes you can call a clinic directly with questions.