How to Request MFJ Enterprises Repair Service or Contact Support

Updated

To get repair service from MFJ Enterprises, email [email protected] to request an RMA (Return Materials Authorization) before shipping anything. Packages that arrive without an RMA are returned to the sender. The same email address is the recommended contact route if you can't reach the company by phone; the site also offers a support ticket form and a contact page.

Requesting Repair Service: Step by Step

  1. Email [email protected] and ask for an RMA for the product you need repaired. Include the model and a description of the fault so the team can route the request.
  2. Wait for the RMA to be issued. Do not ship the item yet — the site states plainly that packages delivered to MFJ without an RMA will be returned to sender.
  3. Ship the product only after you have the RMA, following whatever return instructions come with it.
  4. Keep the RMA reference with your shipment so the repair can be matched to your request.

The critical gate is step 2. Skipping the RMA doesn't just slow the repair down — the package never enters the repair queue at all.

Contacting MFJ Support

Channel When to use it What the site says
Email: [email protected] Phone contact is difficult; RMA requests; general questions "If you have trouble getting us on the phone, please send us an email… and we will get back to you soon"
Support ticket Logging a support request through the site A "Create A Support Ticket" option is listed in the site navigation
Contact page Finding other contact details A "Contact Us" link appears in the site navigation

The site also notes that orders are still being taken and shipped, so a slow phone response doesn't mean the business is closed — email is the fallback the company itself points to.

Practical Tips

  • Put "RMA request" in the subject line and include your order or model details in the first email; it reduces back-and-forth before an authorization is issued.
  • Don't combine an RMA request with a shipped package. The RMA has to exist first; the return-to-sender rule is stated without exceptions on the page.
  • Use the support ticket for non-repair issues (orders, product questions) and keep the repair email thread separate so the RMA isn't buried in an unrelated conversation.

What This Page Doesn't Cover

The published material doesn't state repair turnaround times, warranty terms, shipping addresses for returns, or whether repair costs apply. Those details would come with the RMA itself, so treat the RMA email as the point where you'll learn them.