How to Schedule In-Home Measuring or Installation with The Container Store

Updated

Call 888-202-7622 to schedule either in-home measuring or installation. You can also submit the request through the online form on the Container Store site. In-home measuring costs $50 for unlimited spaces, due at the time of service. Installation scheduling is handled through the same phone number.

What You Can Schedule

The Container Store's Custom Spaces service covers two separate appointments:

Appointment How to book Cost
In-home measuring Call 888-202-7622 or use the online form $50 for unlimited spaces, due at time of service
Installation Call 888-202-7622 or use the online form Not stated on the page

Both appointments are tied to Custom Spaces projects — Elfa, Preston, and other closet, living, garage, and storage systems.

Step-by-Step: Booking by Phone

  1. Call 888-202-7622.
  2. State whether you need in-home measuring or installation.
  3. Provide your address and project details so the team can route your request.
  4. For measuring, expect to pay the $50 fee at the time of service. The fee covers unlimited spaces, so measuring several closets or rooms in one visit does not cost more.

Step-by-Step: Booking Through the Online Form

  1. Open the scheduling form on containerstore.com.
  2. Enter your full name, best contact number, and email address.
  3. Choose your product preference: Elfa Classic, Elfa Décor, Avera, Preston, or Unsure.
  4. Enter your address, city, state, and ZIP code.
  5. Select your nearest store.
  6. Add your questions or comments.
  7. Choose your preferred method of communication: Phone, Text, or Email.
  8. Submit the form.

After submission, the confirmation message states that an Elfa expert will contact you within 24 hours using your chosen method.

Before You Book: Decide How You Want to Work with an Expert

The Container Store lists several ways to work with a closet expert, and picking one before you call or submit the form saves a round trip:

  • In-Store Appointment — meet an expert at a store location.
  • Virtual — work with a designer remotely.
  • In-Home Design — a designer comes to your space.
  • In-Home Consultation — a consultation visit rather than a full design session.
  • Email, Phone, or Live Chat — remote contact. Note that live chat may not be available at all times; the page shows a "live chat is not available at this time" message when it is offline.
  • Design Online — self-service tools for a custom closet or a reach-in closet if you prefer to plan without an appointment.

If you already know your product line (for example, Elfa Classic vs. Elfa Décor), include it in the form's product preference field. If you are undecided, select Unsure — the expert can help you choose during the consultation.

Common Snags

  • Live chat is not always staffed. If the chat option is unavailable, use the phone number or the form instead.
  • The measuring fee is charged at the visit, not at booking. The $50 is due at the time of service, so booking itself does not require payment.
  • The form asks for a nearest store. If you are booking a virtual or in-home service, you still need to pick a store from the list.
  • Response time is stated as within 24 hours. If you need faster confirmation, calling during business hours is the more direct route.

Contact Details at a Glance

  • Measuring and installation scheduling: 888-202-7622
  • General customer line: 1-888-266-8246, Monday–Saturday 8 AM–8 PM Central Time, Sunday 9 AM–7 PM Central Time
  • Online form response window: within 24 hours

If your goal is simply to get a designer into your home to measure, the fastest path is the phone number above; use the form if you prefer to be contacted rather than to wait on hold.