Is Mayan EDMS free to use, and what support options exist?

Updated

Mayan EDMS is free to use as an open source document management system, and optional paid professional services are available for organizations that need more help. The project site describes it as free to join and lists self-guided, basic, advanced, and SLA support, plus migration assistance and training. The site does not publish prices for those services, so cost and terms need to be confirmed directly with the vendor.

What you get at no cost

The core software is open source and described as free to use. The site presents it as a mature system with a long development history and a broad feature set, including:

  • Document versioning, with the ability to download or revert to a previous version
  • Fine-grained permissions, with a permission for each atomic operation
  • Document workflows and document linking/referencing
  • A comprehensive settings system, REST API, and web-based setup
  • Scalability to millions of documents and hundreds of millions of pages

The site also notes that the software is backed commercially by Mayan EDMS LLC. Donations and newsletter signup are presented as optional ways to support the project, not as requirements for using the software.

Optional support and services

The site lists several professional service levels and related offerings:

Service What it is for
Self-guided support Help when you mostly manage implementation yourself
Basic support A paid support tier for routine assistance
Advanced support A higher support tier for more involved needs
SLA support Support with a service-level agreement
Migration assistance Help moving from another system
Training Instruction for your team

These are optional. A team comfortable with the documentation and community resources can run Mayan EDMS without buying support.

How to decide

Choose the free software alone if you have in-house technical staff, can work from the documentation and knowledge base, and do not need guaranteed response times. Consider paid support if you are deploying at scale, need an SLA, are migrating from another system, or want formal training for staff. Because the site does not list prices, ask the vendor for a quote and confirm what each tier covers before committing.

Practical next steps

  1. Start with the download and documentation links on the site to evaluate the software.
  2. Check the knowledge base and source code if your team plans to self-support.
  3. Contact the vendor through the listed business inquiry email to request pricing and scope for support, migration, or training.
  4. Treat donations and newsletter signup as optional; they are not part of the licensing requirement described on the site.