Is MyClinic Free to Use for Patients and Clinicians?

Updated

Yes. MyClinic describes itself as a free-to-use telemedicine solution, and its sign-up call to action states "Join today, it's free!" This applies to both sides of the platform: patients can check in and connect with clinicians at no stated cost, and clinicians can join and create a profile without a stated fee. The platform also says no app downloads or software installation are required, so there is no purchase barrier to getting started.

What "Free" Covers on MyClinic

Based on the platform's own description, the free offering includes:

  • Patient check-in — patients can join and use the check-in flow to connect with healthcare professionals.
  • Clinician profiles — clinicians can create a profile so they can be found by new patients and engage with existing ones.
  • Online clinics — clinicians can create bespoke online clinics at times that suit them.
  • Clinician search — anyone can search a directory of thousands of clinician profiles worldwide to find a match.
  • No software requirement — MyClinic states there are no app downloads and no software needed, so connecting with patients works from a browser wherever they are.

Who Each Free Path Is For

MyClinic organizes its product around three audiences, and the free entry point differs slightly for each:

Audience Free entry point What you get
Patients Patient check-in / Join Find and connect with clinicians, no download required
Clinicians Create your profile Be discoverable by new patients, engage current ones, run online clinics
Clinics Clinic sign-in / demo request A "digital front door" for the organization

The site's headline framing — "Meet your doctor. Anywhere." — and its claim of being "built by doctors, for doctors" indicate the free model is aimed at individual clinicians building a presence as much as at patients looking for care.

What the Free Claim Does Not Tell You

A few things are worth separating from the "free" headline:

  • Payment processing exists. Stripe appears as a payment platform associated with the site. That means money can change hands somewhere in the ecosystem — but the platform's own pages do not state that patients pay MyClinic for using the service, nor that clinicians pay to list a profile. Treat any fee between a patient and a clinician as a separate matter from platform access.
  • No pricing page is referenced. The site links to a help centre, a demo request, and contact options rather than a pricing page, so there is no published rate card to compare against.
  • "Free" is a platform-access statement. It does not describe what a clinician charges for a consultation, what insurance may cover, or what a clinic pays for enterprise features. Those questions need to be answered directly with the clinician or clinic.

How to Verify the Free Access Yourself

  1. Go to myclinic.com and choose your role: For Patients, For Clinicians, or For Clinics.
  2. For patients, start with Patient check-in or Join today, it's free! — the expected result is an account or check-in flow with no payment step described.
  3. For clinicians, select Create your profile — the expected result is a profile you can use to be found by patients and to host online clinics.
  4. To find care, use Find a clinician and search the directory of thousands of global clinician profiles.
  5. If you need details the public pages don't cover — such as clinic-level terms or what a specific clinician charges — use Request a demo, Contact us, or the Help centre.

Common Points of Confusion

  • "Free" vs. "no cost ever." The free claim covers joining and using the platform's connection tools. It does not automatically mean every consultation, service, or clinic arrangement is free.
  • No app vs. no account. MyClinic says no app download or software install is needed. That is separate from whether you need to sign in — the site provides Sign In and Clinician Sign In links, so an account is part of the flow.
  • HIPAA and cost are different questions. The site brands itself as a HIPAA telehealth and telemedicine solution. Compliance posture and pricing are separate considerations; being free does not by itself answer a compliance question, and being HIPAA-oriented does not tell you the price.

If your goal is simply to try telemedicine without paying for software or downloads, MyClinic's stated model — free to join, browser-based, no app — matches that need. If your goal is to understand total cost of care or clinic-level contracting, the public pages don't answer it, and the demo request or contact form is the right next step.