National Grid: How to Access Your Gas and Electricity Account Online

Go to nationalgridus.com and select your region — New York or Massachusetts — before you do anything else. National Grid serves those two states, and the account tools, rates, and contact details change depending on where you live. Once you pick your region, you can log in or register to view and pay bills, enroll in paperless billing or automated payments, schedule a service start/stop/transfer, or find the number to report a gas emergency.

Step 1: Select your region first

The homepage opens with a "Select Your Region" prompt. This is not optional housekeeping — it routes you to the correct set of pages for your service area. The site's own keyword set covers New York (including NYC, Long Island, and Upstate New York) and Massachusetts.

If you skip this step, you may land on billing or payment pages that don't match your account. Choose your region, then bookmark the page so you return to the right version next time.

Step 2: Log in or register for an online account

After selecting your region, use the account login to access your gas or electricity account. If you don't have an online account yet, register one — this is what unlocks bill viewing, payment, and billing preferences in one place.

What you can do once signed in:

• View and pay your bill
• Set up or change billing and payment options
• Manage paperless billing and automated payments
• Handle service requests tied to your account

Step 3: Pay your bill

National Grid lists several payment paths under Billing & Payments:

Start with Ways to Pay if you're unsure which method fits you, then move to automated payments or paperless billing if you want to reduce manual steps.

Step 4: Smooth out seasonal bills with a budget plan

The site promotes a budget plan that spreads your projected annual energy costs into more predictable monthly payments. If your bills swing sharply between seasons, this is the tool to look at. It's framed as "predictable, even bills. All year round" — enroll through the budget plan link on your regional page.

Step 5: Moving? Schedule service changes before you go

National Grid's guidance is specific: schedule an appointment to start, stop, or transfer service the week before you move. Don't wait until moving day. Use the "Schedule Appointment" option on your regional page to set this up.

Step 6: Know how to report a gas emergency

Report A Gas Emergency is a top-level link on the site. If you smell gas or suspect a leak, use that link to find the correct emergency contact for your area — don't rely on general customer service numbers for an emergency.

Other things you can reach from the homepage

• Update Service — manage existing service details
• Start Saving Today — energy saving programs
• Stay connected during outages and storms — outage and storm information
• Check out our energy saving programs — efficiency and savings options

Quick reference

The single most important step is selecting your region at the start — everything else depends on it.