Paxton & Whitfield Shops and Click & Collect: Locations and How It Works

Updated

Paxton & Whitfield operates four UK shops — Jermyn Street (Piccadilly), Cale Street (Chelsea), Canterbury, and Bath — and offers a free Click & Collect service from them. Choose Click & Collect if you want to skip delivery charges or avoid waiting in a queue; order online first, then pick your cheese up in person at the shop you select.

Where the shops are

The site lists four locations:

Shop Area
Jermyn Street Piccadilly, London
Cale Street Chelsea, London
Canterbury Kent
Bath Somerset

These are the pickup points for Click & Collect as well as regular walk-in shops. The Jermyn Street address is the historic Piccadilly site associated with the brand.

How Click & Collect works

The site describes it as a FREE Click & Collect service and frames it around three situations: avoiding queues, not wanting to wait for delivery, and preferring not to pay a delivery charge.

The practical flow is:

  1. Order online — place your cheese order through the website as normal.
  2. Choose Click & Collect at checkout and select the shop you want to collect from.
  3. Wait for confirmation that your order is ready — cheese is handcut for each order, so it is prepared rather than pulled off a shelf.
  4. Collect in person from your chosen shop.

The expected result: you pay nothing for delivery and collect a freshly handcut order at a time that suits you, without joining the shop queue.

When Click & Collect makes sense — and when it doesn't

Choose Click & Collect if:

  • Your order is under £45. The site advertises free UK delivery over £45, so below that threshold collection is the way to avoid a delivery charge.
  • You live or work near Piccadilly, Chelsea, Canterbury, or Bath.
  • You want the order ready on a specific day without depending on a courier.

Choose delivery instead if:

  • You are not near any of the four shops.
  • Your order qualifies for free UK delivery over £45 and you would rather not travel.

Note that the free delivery threshold and the free Click & Collect service are separate offers — collection is described as free regardless of order value, while free delivery depends on the £45 minimum.

Practical points before you go

  • Cheese is handcut to order. This is stated as standard practice, so build in preparation time rather than expecting same-hour collection.
  • Shipping is climate controlled. For delivered orders the site uses wool insulation to keep cheese cold; this matters less for collection, but it tells you the product is temperature-sensitive, so collect promptly rather than leaving a bag in a warm car.
  • Quality guarantee. The site states that if there is an issue with an order, they will resend or refund — worth knowing if something is wrong when you open your collection.
  • Other reasons to visit a shop. The shops also host in-person Cheese Academy events, and the site promotes online tastings separately each month if you would rather learn from home.

Beyond the shops

If you cannot visit in person, the same range is available through the online cheese shop, including exclusives, cheeseboards, hampers, and gift vouchers. The Cheese Club is the subscription-style option for regular deliveries, and virtual tastings run monthly with a changing theme — both are alternatives to an in-person visit rather than substitutes for Click & Collect.