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EnglishPinball Machine Repair in Nassau County: How to Reach a Local Technician and Book a Visit
Updated
Economy Pinball Repair, run by technician Mike Hooker, services pinball machines in Nassau County as part of its Long Island coverage area, which also includes Suffolk, Queens, Brooklyn, Manhattan, and Westchester. To book a visit, call 516-662-3949 or email mhooker@… / the second address listed on the site — and include a contact phone number in any email, since the site explicitly asks for one. The service handles both older electro-mechanical (EM) games and newer solid-state (SS) games, so most home machines fall within scope. Pricing is not published; the site says only that remote support costs "depend on the issue, and time involved," so ask about rates when you call.
Confirm your machine is in scope before you call
The technician repairs two broad categories, and knowing which one you own helps set expectations for the visit:
| Machine type | How to tell | What to expect |
|---|---|---|
| Electro-mechanical (EM) | Rotating score reels instead of digital displays | Repairs done on site; the technician says he can usually carry the needed parts |
| Solid-state (SS) | Digital displays, like a gas station pump; later games have a dot-matrix display | Some computer boards may need to be removed and repaired at the shop, since stocking every transistor and chip for every brand isn't possible |
The site notes that having all parts on hand is realistic for EM games but not for SS games — so if your solid-state machine has a board-level fault, plan for the possibility that a board travels back to the shop. The technician also says that from experience he can usually have the needed parts on hand "in most cases."
What a service visit looks like
The site describes the visit as hands-on and educational: an experienced pinball tech repairs your machine while you take part and learn what to do — and, as the site puts it, "more importantly, what not to do." If you want to understand your machine rather than just have it fixed, say so when you book.
How to make first contact
- Call 516-662-3949 for the fastest response, or email using the addresses on the site.
- Include a phone number in your email — the site asks for this explicitly.
- Describe the machine: brand, EM or SS, and whether it has score reels or a digital/dot-matrix display.
- Describe the fault: what happens when you power on, what works, what doesn't, and any sounds or display errors.
- Confirm your address is in the service area — Nassau County is listed, along with Suffolk, Queens, Brooklyn, Manhattan, and Westchester; other areas are served "on request."
If you're outside the service area
The site offers nationwide tech support by phone for owners far outside Long Island who have no local option. It's explicitly not for people within the service area. The technician screens callers first to judge whether the problem and the caller's comfort with tools make phone troubleshooting viable; cost depends on the issue and time involved. If you're in Nassau County, this option doesn't apply — book a visit instead.
Background worth knowing
The business has been profiled in a front-page Wall Street Journal article (linked from the site) and in the Vice.com series State of Repair (January 2018). The technician also maintains a YouTube channel showing his personal games. These are useful signals of experience with both EM and SS systems if you're comparing local options.