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EnglishPro Circuit Shipping and Ordering Rules for Large or International Orders
Updated
Pro Circuit offers free freight on U.S. retail orders over $250, but that offer excludes Alaska and Hawaii, and it applies to online orders only. If you are shipping to AK or HI, placing an international order, or ordering more than $1,500, you need to call the sales office at (951)-738-8050 rather than complete the purchase online. The sections below explain which path your order should take and what to have ready before you call.
The Free Freight Threshold and Its Limits
The site states the rule in three parts, and all three must be true for the free shipping offer to apply:
- Order value: the retail order must be over $250.
- Destination: the shipping address must be in the USA, excluding Alaska and Hawaii.
- Channel: the order must be placed online.
If any one of these fails, free freight does not apply and the order falls into one of the special-handling categories below.
Orders Shipping to Alaska or Hawaii
AK and HI orders do not qualify for the $250 free freight offer. The site says shipping cost to these states "will be given via phone call," which means you cannot see the final shipping charge at online checkout. Call the sales office at (951)-738-8050 to get the shipping cost before your order is finalized.
International Orders
International orders are not handled through the standard online checkout flow. The site directs customers to call the sales office at (951)-738-8050 for any international orders. Expect to discuss destination, items, and shipping arrangements by phone.
Orders Over $1,500
Even for domestic U.S. addresses, orders over $1,500 are routed to the sales office by phone. The site lists these alongside international orders as phone-only transactions, so plan to call rather than check out online if your cart total crosses that line.
Online Checkout vs. Phone Ordering: Which Applies to You
| Your situation | Order channel | What to expect |
|---|---|---|
| U.S. order (not AK/HI), $250 or less | Online | Standard shipping charges apply at checkout |
| U.S. order (not AK/HI), over $250 | Online | Free freight applies |
| Order shipping to Alaska or Hawaii | Phone: (951)-738-8050 | Shipping cost quoted by phone |
| International order (any value) | Phone: (951)-738-8050 | Order and shipping arranged by phone |
| Any order over $1,500 | Phone: (951)-738-8050 | Order handled by the sales office |
How to Place a Phone Order
- Confirm your order belongs on the phone. Check the table above: AK/HI destination, international shipping, or a total over $1,500.
- Build your list before calling. Note the product names and quantities you want. The site's product pages, such as the Team Podium Hat or the Pro Circuit Exhaust Plug listings, give you the exact item names to reference.
- Call (951)-738-8050. This is the sales office number the site provides for these order types.
- Confirm the shipping cost and total on the call. For AK/HI orders especially, the shipping figure is only available by phone, so get it before you commit.
- Keep a record of the call. Note the items, quoted shipping, and total so you can match them against your confirmation.
Common Stops and How to Avoid Them
- Cart just over $1,500 at online checkout. The site routes these to the phone line, so don't expect the online flow to complete. Call instead.
- Assuming free freight covers AK/HI. The exclusion is explicit; budget for a phone-quoted shipping cost.
- Expecting an online shipping estimate for international orders. None is offered; the phone call is the only path described.
- Ordering under $250 domestically. Free freight does not apply, and standard shipping charges are part of the online checkout.
Quick Reference
- Free freight: U.S. retail orders over $250, online only, excluding AK and HI.
- AK/HI shipping cost: by phone only, (951)-738-8050.
- International orders: by phone, (951)-738-8050.
- Orders over $1,500: by phone, (951)-738-8050.
If your order fits the free-freight conditions, the online checkout is the fastest route. For everything else, the phone call is not optional—it is the only ordering path the site describes.