Suffolk County Arcade Machine Repair: How to Find a Technician and Get Your Game Fixed

Updated

Economy Pinball Repair, run by technician Mike Hooker, is the local service named in the source material for arcade, pinball, and slot machine repair in Suffolk County and across Long Island. To use it, identify whether your machine is electro-mechanical (EM) or solid-state (SS), gather the brand, model, and symptoms, then call 516-662-3949 or email with a contact phone number. The service covers Nassau, Suffolk, Queens, Brooklyn, Manhattan, and beyond on request; pricing is not published, so confirm cost and scope directly.

Confirm the service covers your machine and location

The source lists Suffolk County within its service area alongside Nassau, Queens, Brooklyn, and Manhattan, with other areas handled "on request." It covers three machine types:

  • Pinball machines, both older electro-mechanical and newer digital (solid-state) games
  • Video arcade games
  • Slot machines

If you are outside the visit area, the site also offers nationwide phone tech support. That option is explicitly not for customers inside the service area, and it is screened first: the technician gauges the issue and your comfort with tools in a pre-interview before deciding whether phone help is viable. Cost for that support depends on the issue and time involved.

Know your machine type before you call

The repair approach differs by generation, and this affects what can be fixed on site versus what may need to go to a shop.

Machine type How to recognize it Repair implication
Electro-mechanical (EM) Rotating score wheels instead of digital displays Older technology; the source notes parts availability differs from solid-state games
Solid-state (SS) Digital displays, like a gas station pump Many different transistors and chips across brands; some computer boards must be removed and repaired in the shop
Later solid-state Dot matrix display, like a stadium jumbotron Same board-removal possibility as other solid-state games

For solid-state games, the source is direct that no technician can stock every transistor and chip for every brand and system, so board removal and shop repair is a realistic outcome. Expect the technician to tell you after inspection whether your game is fixed on site or partially bench-repaired.

Steps to book a repair

  1. Write down the machine details. Brand, model, machine type (EM or SS), and the specific symptoms — what happens, when it started, and whether it is intermittent.
  2. Call 516-662-3949. This is the phone number listed on the site.
  3. Or email, and include a phone number. The site asks that emails include a contact phone number, so the technician can call back to discuss the machine.
  4. Ask three questions on that first contact: Does the visit cover my Suffolk County address? How is the price determined? Will the board or components need to be removed for shop repair?
  5. Plan to be present during the visit. The source describes the technician repairing the machine as you take part, so you can learn what to do — and what not to do — with your own game.

What to expect from the visit

The service is positioned around an experienced technician working on your machine while you observe and learn. For solid-state games, some parts are kept on hand for common cases, but boards that need bench repair mean the fix may not be completed in a single visit. Ask at booking how a board removal would affect timing and cost.

Pricing is not published on the source page, and no payment methods are listed. Treat cost as something to confirm in the first call rather than something you can look up in advance.

Common sticking points

  • Emailing without a phone number. The site specifically requests one; leaving it out can delay a response.
  • Not knowing EM versus SS. This single detail shapes the parts and labor conversation, so check the display type before calling.
  • Assuming phone support applies to you. Nationwide tech support is reserved for people with no local option, and it is subject to a viability screening.
  • Expecting a one-visit fix on a solid-state board issue. Board-level repair may require shop work; ask about it up front.

Contacts

  • Technician: Mike Hooker, Economy Pinball Repair
  • Phone: 516-662-3949
  • Email: [email protected] (include a contact phone number)
  • Service area: Suffolk, Nassau, Queens, Brooklyn, Manhattan, and beyond on request; nationwide phone tech support for those outside the area