What Aceon Data Recovery Vancouver Handles: Devices and Failure Types

Aceon Data Recovery Vancouver handles hard drives, SSDs, RAID/NAS systems, phones, USB drives, and SD cards, covering both physical/mechanical failures and logical data-loss situations. The lab has operated in Vancouver since 1998, accepts personal, business, mobile, RAID, and shipped-in cases, and works on a no-recovery-no-fee basis for qualifying cases. If your device is clicking, dead, water-damaged, or part of a failed RAID array, the site's guidance is to stop using it and call before another power-on, scan, reset, or repair attempt.

Devices covered

The site also notes that cases can be personal, business, emergency, or shipped in from elsewhere in North America.

Failure types and how they're handled

Aceon separates failures into two broad categories:

• Physical and mechanical failures — handled with a clean-room capable lab process. This covers things like a clicking hard drive or a drive that no longer spins up.
• Logical and situational failures — deleted files, formatting, failed backups or restores, failed scans, and prior repair attempts. These are triaged through the written intake process.

The site specifically lists these as case types: clicking drive, dead phone, water damage, RAID failure, and business outage.

What "serious handling" means in practice

The page describes four things clients can expect:

• Clean-room capable process for physical and mechanical failures.
• Emergency-friendly routing for urgent business outages and time-sensitive recoveries.
• Privacy-conscious handling, which the site says is expected by legal, medical, accounting, and business clients.
• Partner routing for repair shops, MSPs, consultants, and referral partners.

How to start a case

There are two paths, and which one you use depends on how urgent the failure is:

Call first if the failure is urgent

For clicking drives, RAID outages, fresh phone damage, or other urgent failures, the site says to call before charging, resetting, scanning, or powering the device on again. The listed number is 604-224-4357.

Use Quick Intake if the device is stable

The written intake is for cases where the device is stable enough to describe in writing. You provide:

1. Contact — name, phone, email, and location.
2. Problem — device type, urgency, priority files, and what happened.
3. Review — submit, then wait for Aceon's next-step guidance before shipping, drop-off, restore, repair, rebuild, or scanning.

The intake form explicitly asks you to disclose anything already tried: deleted files, formatting, failed backups or restores, drops, water, failed scans, repair attempts, and rebuilds. The site states that an honest history helps triage and does not lock you into recovery.

When to call instead of filling out the form

Call first if any of these apply:

• The drive is clicking or making unusual noises.
• A RAID array is down and a business function is affected.
• A phone was recently damaged or got wet.
• The situation is time-sensitive or an outage.

For everything else — a stable device with a clear symptom — the written intake lets Aceon choose the safest next step before you ship or drop off the device.

What the site does not specify

The page does not list pricing, turnaround times, or a full service-level breakdown. It states "no recovery, no fee for qualifying cases," which means the fee structure depends on whether the case qualifies. For cost and timeline questions on a specific device, the intake or a call is the way to get an answer.