What Advice and Support Services Does Keele SU Offer Students?

Keele SU runs an advice service called ASK, and it covers a wide range of student problems — academic, housing, money, wellbeing and more. You can use it whether you are a new student trying to find your feet or a continuing student dealing with a specific issue. The list of topics below is drawn from the ASK section of the Keele SU website, so it reflects what the union itself advertises rather than a general guess at what students might need.

What ASK covers

According to the Advice and Support section of keelesu.com, ASK deals with these areas:

• Academic — course-related problems and academic queries
• Academic complaints — formal complaints about your academic experience
• Discipline — disciplinary matters
• Employment — work and employment issues
• Family — family-related concerns
• Graduate Guide — guidance for students approaching or past graduation
• Housing — accommodation problems
• International Students — support aimed at international students
• Legal — legal questions
• Money — financial issues
• Wellbeing — health and wellbeing support

That spread matters because it means ASK is not just an academic helpdesk. Housing disputes, money worries and wellbeing concerns sit alongside complaints and disciplinary cases, so you do not have to work out in advance which service you need — if your issue falls in one of these categories, ASK is the entry point.

Advice for new students

The site also highlights "ASK's Advice for New Students" as a distinct item on the homepage. If you have just arrived at Keele, this is the natural starting point: it is written for people who have not yet learned how the university and the union work, and it sits alongside the other new-student content the SU promotes, such as joining a club or society and meeting your elected officers.

How to actually get help

The homepage navigation shows Advice and Support as a top-level menu item, with ASK sitting inside it. To use the service:

1. Go to keelesu.com.
2. Open the Advice and Support section from the main menu.
3. Find the ASK area and pick the topic closest to your situation — for example Housing, Money or Academic Complaints.
4. Follow the guidance or contact route given on that page.

The expected result is that you either get the information you need directly, or you are pointed to the right person or process. The site does not spell out opening hours, appointment systems or response times in the material available here, so treat the topic pages themselves as the place to confirm how contact works.

Where this fits in the wider SU

Advice is one of several things Keele SU provides. The same site promotes clubs, societies and volunteering, sports clubs, student voice work such as campaigns, elections and student networks, and commercial services including the Co-op, the Clubhouse, Dirty Dipz and Keele Print House. If your question is about representation or campaigning rather than a personal problem, the Student Voice section — campaigns, elections, student networks, union delegates, voice reps and elected officers — is the more relevant route.

Quick check: is ASK the right service for you?

If you are unsure, start with ASK and describe your situation — the topic list is broad enough that most student problems will land somewhere in it.