What AI Agents Does RingCentral Offer? AIR, AVA, ACE, and AIR Pro Explained

RingCentral offers four named AI agents on its Agentic Voice AI platform: AIR (AI Receptionist) automates inbound calls, AVA (AI Virtual Assistant) assists during customer interactions, ACE (AI Conversation Expert) analyzes conversations, and AIR Pro lets you build custom agents using natural-language prompts without coding. Which one you need depends on whether your goal is answering calls, supporting live agents, analyzing interactions, or designing your own agent.

The four agents at a glance

AIR (AI Receptionist): automate the front door

AIR is the out-of-the-box agent for inbound voice. According to RingCentral, it answers calls 24/7, handles FAQs, and routes every call so you don't miss a lead.

Choose AIR if your problem is missed or unmanaged inbound calls and you want automation without building anything custom. It's the entry point for most teams because it targets a single, measurable outcome: every call gets answered and sent to the right place.

AVA (AI Virtual Assistant): assist the humans

AVA is positioned as assistance during customer interactions rather than replacing them. RingCentral lists it under AI agents that "assist every customer interaction."

Choose AVA if you already have people handling conversations and want them supported in the moment — the goal is better live interactions, not fewer of them. Note that RingCentral also lists related assist products under RingCX (AVA Agent Assist, AVA Supervisor Assist), so if you're a contact center, check which AVA variant maps to your setup.

ACE (AI Conversation Expert): analyze what was said

ACE analyzes all your conversations. It sits at the analysis layer: instead of handling or assisting a single interaction, it works across the full set of them.

Choose ACE if your question is "what are customers actually telling us?" — quality management, trend detection, and coaching all depend on this kind of cross-conversation analysis. It pairs naturally with AIR and AVA, which generate the conversations ACE then examines.

AIR Pro: build your own agent

AIR Pro is the newest piece. Per RingCentral, it lets you:

• Design and launch conversational AI agents across voice, SMS, chat, and social
• Start fast with industry-ready accelerators (Healthcare is named as an example)
• Build using natural-language prompts — no coding needed
• Automate sophisticated workflows and refine them as you scale

Choose AIR Pro if the packaged agents don't match your workflows, or you need an agent that spans channels beyond voice. The trade-off is that you're designing behavior yourself rather than switching on a ready-made agent.

How the agents work together

RingCentral describes the agents as forming a "self-learning flywheel" that elevates every stage of the conversation journey:

1. AIR automates customer outcomes on inbound contact.
2. AVA assists every customer interaction.
3. ACE analyzes all your conversations.
4. AIR Pro lets you activate custom agents where the packaged ones don't fit.

In practice this means the layers are complementary, not competing: automation handles volume, assistance improves live quality, analysis tells you what to fix, and custom building covers the gaps.

How to decide

• Just need calls answered and routed? Start with AIR.
• Have agents who need in-the-moment support? Look at AVA.
• Need to understand conversation trends and quality? Look at ACE.
• Need a custom agent across voice, SMS, chat, and social, or a vertical-specific starting point? Look at AIR Pro.

RingCentral states that more than 600,000 businesses use its platform, and the site offers both a "See pricing" path and a "Contact sales" path — so exact plan costs and packaging aren't published on the page itself. If budget or seat limits matter to your decision, request pricing or talk to sales before committing to a specific agent.