What Business Services Does Maxinet Offer Beyond Internet and Voice?

Maxinet's business services go beyond connectivity into day-to-day IT and web operations: IT support and help desk, back-ups, networking, hosting, and email services. These are aimed at small and medium businesses that want one provider for both their connections and the systems running on top of them. If you already buy internet or voice from Maxinet, the practical question is whether consolidating IT and web services with the same provider is worth it — the sections below set out what's covered and what to check before deciding.

IT support and help desk

Maxinet lists a full range of business IT support and web services, including help desk support. In practice, a help desk is the first point of contact when something breaks or a user needs a change — for example, a staff member can't access email, a shared drive disconnects, or a new starter needs an account set up.

The relevant signal from Maxinet's own positioning is how support is delivered: the company states it runs no offshore call centres and no laborious call queues, and a customer testimonial specifically notes that "the phone is answered quickly and by a real person." For an SMB without in-house IT, that responsiveness is often the deciding factor — the alternative is usually a ticket queue where response time depends on your plan tier.

What to confirm before signing up

• Coverage hours — whether help desk support is business hours only or extends further.
• Scope — whether support covers only the services Maxinet supplies (connectivity, voice, hosting) or your broader desktop and server environment.
• Escalation path — who handles issues the help desk can't resolve remotely.

Back-ups and networking

Back-ups and networking are listed among Maxinet's business services. These are the two areas where an SMB is most exposed: a failed backup is only discovered when data is needed, and poorly configured networking shows up as intermittent outages that are hard to diagnose.

Because Maxinet also supplies the underlying internet connection, there's a structural advantage worth noting — when the network and the connection come from one provider, there's no finger-pointing between an ISP and an IT vendor when something drops. That said, it also means you should check what happens if you later want to change one component without the other.

Web services: hosting and email

Maxinet's web services include hosting and email services. For a small business, this typically means:

• Hosting for a website or web application.
• Email — either mailbox hosting or email services tied to your domain.

If you're already running email through a separate provider, the decision here is whether to consolidate. Consolidating reduces the number of vendors to manage and can simplify support, since email problems and connectivity problems sit with the same team. The trade-off is portability: moving email between providers is more disruptive than changing a hosting plan, so it's worth confirming migration support and exit terms before committing.

Is Maxinet positioned as a full-service partner?

Yes — the company describes itself as "more like a partner than a supplier" and states it provides "quality internet, voice and business services for small and medium business." Its stated focus is small and medium businesses, and it has operated as an independent Australian company since 1997.

That positioning matters for the buy decision in two ways:

1. Breadth over specialisation. A single provider covering connectivity, voice, IT support, and web services suits an SMB that wants fewer vendors and one accountability point. It's less suited to a business that wants best-of-breed specialists for each function.
2. Relationship-based service. The emphasis on personal service, no offshore call centres, and named customer testimonials (including a 10-year customer) suggests the value proposition is continuity and responsiveness rather than lowest price.

How to decide

Maxinet offers a free 20-minute consultation and a phone callback, which is the most direct way to confirm coverage hours, scope, and what's included for your specific setup — the website does not publish pricing or plan details, so those need to be confirmed directly.