What Business Voice Solutions Does Maxinet Provide?

Updated

Maxinet offers four business voice categories: VoIP / SIP Trunks, Hosted PBX, NBN voice, and Reach Numbers. They are aimed at small and medium businesses that want to reduce call costs while keeping a phone system that fits how they already work. If you are comparing providers, the practical question is which of these four matches your existing handset and network setup — not which one is "best" in general.

The four voice solutions

Solution What it is Typical fit
VoIP / SIP Trunks Voice carried over your internet connection; SIP trunks connect an existing PBX to the voice network Businesses that already own a phone system and want cheaper call costs
Hosted PBX A phone system hosted by the provider rather than on your premises Businesses without an on-site PBX, or those wanting to avoid maintaining one
NBN voice Voice delivered over an NBN connection Businesses moving their phone service onto NBN infrastructure
Reach Numbers Additional or reach numbers for your business Businesses needing extra inbound numbers or a local presence

Maxinet positions these as "high quality, low cost voice solutions" for small and medium business, with the stated goal of reducing call costs.

How to choose between them

The decision usually comes down to two things: whether you already have a PBX, and whether your phone service is moving to NBN.

  • You already run a PBX on-site → SIP Trunks let you keep it and change how calls are carried.
  • You have no PBX, or don't want to maintain one → Hosted PBX moves the system off your premises.
  • Your phone line is being migrated to NBN → NBN voice is the relevant option.
  • You need extra inbound numbers → Reach Numbers.

These are not mutually exclusive. A business can run a Hosted PBX and still add Reach Numbers, for example.

What to confirm before deciding

Maxinet's site does not publish pricing for any of these services, so cost comparisons have to come from a direct quote. Before you request one, it helps to know:

  1. How many handsets or extensions you need.
  2. Whether you have an existing PBX you want to keep.
  3. Whether your current phone service is already on NBN.
  4. Which numbers you need to keep or add.

Maxinet offers a free 20-minute consultation and a phone callback request through its contact page, which is the practical starting point for getting numbers specific to your business.

Where Maxinet fits

Maxinet describes itself as an independent Australian company serving small and medium businesses since 1997, with no offshore call centres. Customer testimonials on the site emphasise quick phone answering by a real person and long-term relationships — one client cites over 10 years of service. That matters if responsive support is a priority for your voice service, since phone problems are disruptive in a way that many other IT issues are not.