What Does Cybertill's CharityStore Offer Charity Shops?

CharityStore is Cybertill's cloud-based EPoS and retail management system built for charity shops. It combines point of sale, multi-branch stock control, reporting, Gift Aid capture on donated goods and cash donations (with claims submitted directly to HMRC), and a "Round Up" feature that lets shops raise extra funds at the till. It suits charities running one shop or many that want sales, stock and donor data consolidated in one cloud platform — Cybertill states its software is used in 1 in 3 UK charity shops. Pricing is not published on the page, so you would need to request a callback for a quote.

Core capabilities for a charity shop

Cloud EPoS across sales channels

CharityStore's point of sale is designed to work across in-store, mobile POS, online, catalogue and over-the-phone sales. Because it is cloud-based, sales, stock and customer information can be consolidated centrally rather than held store by store — useful if you have volunteers on different tills or several shops.

Gift Aid on donated goods and cash donations

The page states CharityStore can increase the resale value of donated goods by 25% by claiming Gift Aid on donated goods and cash donations. Gift Aid capture is described as "extremely accurate," and claims can be submitted directly with HMRC from the system. For a charity shop, this is often the single biggest financial lever: every eligible donated item sold can carry a Gift Aid claim, and the system is built to capture the donor declaration at the point of donation or sale.

Multi-branch stock control

Stock control is included as standard, with:

• A real-time view of stock across the whole business
• Multi-branch handling
• An inventory replenishment tool that automates re-ordering based on real-time data

For charity retail, where stock arrives as donations rather than purchase orders, the real-time view across branches helps with moving stock between shops and knowing what is where.

Reporting and business intelligence

RetailStore (the sibling product for mainstream retailers) ships with a suite of essential reports out of the box; Cybertill also offers a dedicated Business Intelligence team for custom reports. The same reporting ethos applies to the charity platform: real-time, accessible reporting so managers can make decisions on the fly.

Round Up fundraising

Cybertill's "Round Up" solution lets customers round up their purchase at the till, with the extra going to the charity. The page states charity customers have raised £5.5M with Round Up since 2021 — a useful benchmark for what the feature can contribute.

Scale and track record

These numbers cover Cybertill's whole customer base (charity and retail), not charity shops alone, but they indicate the platform operates at multi-site scale.

Is it a fit for your charity shop?

CharityStore is worth shortlisting if you:

• Run one or more charity shops and want EPoS, stock and reporting in one cloud system
• Need reliable Gift Aid capture on donated goods with direct HMRC submission
• Want a built-in till-level fundraising mechanism (Round Up)
• Need a real-time, multi-branch view of stock

It may be less relevant if you only need a simple single-till setup with no Gift Aid or multi-branch requirements, or if you need published pricing before engaging — Cybertill's page offers a callback request rather than self-serve pricing or a free trial.

Next step

The site's route to evaluation is a callback request via its "Get In Touch" section. Before that call, prepare: number of shops and tills, current Gift Aid process and claim volume, whether you need stock transfer between branches, and any existing online or catalogue sales you want on the same system. Ask specifically how Gift Aid declarations are captured and how HMRC submissions are handled, since that is the feature most likely to justify the switch for a charity retailer.