What Is Age UK Trading Mobility and What Does the Website Offer?

Updated

Age UK Mobility (ageukmobility.co.uk) is the mobility-products business of AgeCo Ltd, a company owned by Age UK. It sells stairlifts, bathing solutions and homelifts, with products manufactured by Handicare. Profits are donated to Age UK — more than £14m over the last five years, according to the site. If you are researching stairlifts or home mobility aids in the UK and want to know who is behind the site and what the buying process looks like, this covers the essentials.

Who runs the site

The site states that Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. AgeCo is being rebranded to Age UK Trading; both names refer to the same organisation, and services continue as normal during the transition. The commercial framing matters: this is a trading company whose profits support the charity, not a charity-run advice line.

The site presents these trust signals:

  • Handicare has manufactured stairlifts for over 130 years
  • 70k+ installations
  • 4.9 rating on Feefo
  • "Service Rated Exceptional on Feefo.com"
  • Free advice and "no pressure selling" are stated as commitments

What products are offered

Straight stairlifts

Designed for straight staircases, with a two-year warranty and customer service support. Features listed on the site:

  • Described as one of the slimmest on the market, with a sleek rail design
  • Unique friction-drive system for a quiet, smooth ride
  • Foldable seat, footrest and armrests to save space
  • Battery backup for use during a power cut
  • Supports up to 200kg
  • Express installation available

Curved stairlifts

Bespoke builds for stairs with turns, bends and landings, also with a two-year warranty. Features listed:

  • Custom design for your staircase
  • Fits tight bends and staircases
  • Single or twin rail options
  • Compact folding design to maximise hallway space
  • Choice of seats, colours and track finishes
  • Battery backup during power cuts
  • Supports up to 160kg

Other mobility solutions

The site also lists easy bathing solutions and homelifts alongside the stairlift range. Details on these are thinner than for stairlifts, so check the individual product pages before relying on specifications.

How the buying process works

The site describes a three-step process:

  1. Free consultation — Handicare's experts discuss your requirements and help tailor a solution.
  2. Free survey — an experienced surveyor visits your home for a free, no-obligation survey.
  3. Transparent quote — the surveyor provides a quote during the visit, so you have the information to decide.

You can start with a free home visit booking or request an advice pack. The site also advertises a Price Match Promise; the terms are on its dedicated page, so read them before assuming a given quote qualifies.

What to check before deciding

  • Staircase type first. Straight stairs map to the straight range (up to 200kg); turns, bends or landings require the bespoke curved range (up to 160kg). Confirm your staircase layout before comparing models.
  • Weight limits differ by product. The 200kg and 160kg figures apply to the straight and curved ranges respectively — check the limit for the specific model quoted.
  • Warranty and support. Both ranges include a two-year warranty and customer service support; ask what the warranty covers and what happens after it ends.
  • Price. The site does not publish prices; costs come through the free survey and quote. Compare the quote against the Price Match Promise terms and, if you want a benchmark, quotes from other UK stairlift providers.
  • Rental vs purchase. The page evidence covers purchase-style products; if you only need a stairlift short-term, ask during the consultation whether rental is available.