What Is BCS (Business Communications Systems, Inc.)?

Updated

BCS — Business Communications Systems, Inc. — is a voice, data, and video systems provider serving businesses in Central Massachusetts. It sells, services, and installs digital, hybrid, and VoIP telephone systems, loudspeaker paging systems, data networking hardware, and video surveillance systems. If your business is in or around Central Massachusetts and needs phone, paging, or network infrastructure work, BCS is a local vendor that covers all three.

What BCS does

The company describes itself as handling "voice, data, and video systems," which breaks down into three practical areas:

  • Voice — digital, hybrid, and VoIP telephone systems, including hosted phone systems and SIP trunks
  • Data — voice and data cabling, wireless networks, and local area network (LAN) cabling
  • Video — video surveillance systems

It also provides loudspeaker paging systems, which are common in warehouses, schools, manufacturing floors, and large retail spaces where overhead announcements are needed.

Services beyond installation

BCS isn't only an installation shop. Its listed services include:

  • Service, sales, and installations
  • Adds, moves, and changes (routine phone system administration)
  • Relocation services (moving a phone system to a new office)
  • Remote teleworker setup
  • Custom messages on hold
  • Service and expansion of existing systems

The "adds, moves, and changes" and "service and expansion" items matter if you already have a phone system and need ongoing support rather than a full replacement.

Phone systems and brands

BCS works with both hosted and on-premises phone platforms. Its page evidence lists:

Category Examples listed
Hosted VoIP Intermedia Unite hosted VoIP
VoIP platforms Asterisk, FreePBX/PBXact, Virtual Private Server, SIP trunks
Hardware brands Sangoma, NEC, Grandstream, Mitel, Allworx, Avaya/Lucent/AT&T, Northern Telecom, Vertical/Vodavi
Paging / network hardware Valcom, EnGenius Technologies

It also notes a NEC ST500 mobility option for smartphone and identifies itself as an authorized dealer for FreePBX/PBXact and Sangoma IP phones.

This mix suggests BCS can support older digital and hybrid systems as well as newer hosted VoIP — useful if you're not ready to replace everything at once.

Credentials and support

  • Factory certified technicians — manufacturer-trained staff for the systems it sells
  • 24/7 emergency service — for urgent outages outside normal business hours
  • Serving Central Massachusetts — the stated service area

When BCS is a fit

BCS is worth contacting if you:

  • Run a business in Central Massachusetts and want a local vendor for phone, paging, or network work
  • Need a hosted VoIP rollout or a hybrid/digital system kept running
  • Want loudspeaker paging integrated with your phone system
  • Need cabling, wireless, or video surveillance alongside voice work
  • Require after-hours emergency support

If you're outside Central Massachusetts, or you only need a single consumer-grade device, a local or national provider closer to you is likely a better match. For anything involving existing NEC, Mitel, Allworx, or Avaya equipment, ask specifically whether BCS still services your model before committing — the brand list reflects what the company advertises, not a guarantee for every legacy system.

The contact number listed on the site is 508-797-6612.