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EnglishWhat Is Community Nurse and What Services Does It Provide?
Updated
Community Nurse is a not-for-profit home health care agency based in southeastern Massachusetts, operating since 1916. It provides two main service lines — home health care and hospice care — delivered in patients' homes rather than in a facility. If you live in its service area and need skilled care or end-of-life support at home, it is a candidate worth contacting; if you live outside southeastern Massachusetts, its services likely do not apply to you.
Who Community Nurse Is
The agency describes itself as a "top-rated not-for-profit home health care agency serving the communities of southeastern Massachusetts since 1916." Two things follow from that description:
- Not-for-profit status means the organization is mission-driven rather than shareholder-driven, though it does not by itself say anything about cost to you.
- The 1916 founding date indicates a long-established local provider rather than a new or temporary operation.
Its stated mission is "to provide exceptional, comprehensive health care in the home," and its tagline — "Your Care. Your Choice." — frames the patient as the decision-maker in selecting an agency.
The Two Service Lines
Home Health Care
This is skilled care delivered at home, typically after a hospital stay, during recovery from illness or surgery, or for ongoing management of a condition. The agency's published quality data focuses on process measures that indicate how home health care is coordinated:
| Measure | Community Nurse | National average | Massachusetts average |
|---|---|---|---|
| Care began in a timely manner | 100% | 96% | 96% |
| Medication list provided to next care setting | 100% | 80.97% | 83.33% |
| Patients remained in the community after discharge | 95% | 77% | — |
| Would recommend the agency | 92% | 79% | 79% |
| Overall care rating | 92% | 85% | 84% |
| Team communication with patients | 93% | 86% | 84% |
The medication-list figure is the most striking: near-universal transfer of medication information to the next care setting, against a national average around 81%. If your concern is coordination between home care and a hospital or physician, that measure is directly relevant.
Hospice Care
Hospice is care focused on comfort and quality of life for people with a serious illness, along with support for family caregivers. The agency publishes family caregiver satisfaction data:
| Measure | Community Nurse | National average | Massachusetts average |
|---|---|---|---|
| Willing to recommend this hospice | 91% | 85% | 85% |
| Treating patient with respect | 95% | 91% | 91% |
| Communication with family | 87% | 82% | 81% |
| Caregivers report getting timely help | 85% | 78% | 77% |
Across every published hospice measure, the agency scores above both the national and state averages, though the margins are modest — a few percentage points in most cases.
How It Is Rated
The site displays star ratings of 4/5 for home health care quality and 5/5 for patient satisfaction, and 4/5 for family caregiver satisfaction in hospice. It also states the agency is "consistently graded a top-rated agency by the Centers for Medicare & Medicaid Services." These are the agency's own presentations of its performance data; the underlying figures above are the more useful reference point when comparing providers.
Service Area and How to Reach It
The service area is southeastern Massachusetts. The agency lists two contact channels:
- Phone: 508-992-6278
- Email: [email protected]
The site also notes the agency can be seen in a television commercial on WJAR NBC10 featuring staff and a former patient.
Deciding Whether to Contact Them
Contact Community Nurse if all of the following hold:
- The person needing care lives in southeastern Massachusetts.
- The need is for skilled home health care or hospice care delivered at home.
- You want a long-established not-for-profit agency with published outcome data you can compare against state and national benchmarks.
Look elsewhere if the patient lives outside the service area, or if the need is for a type of care the agency does not list — the published materials cover home health and hospice only, so confirm any other specific service need by phone before assuming it is available.