What is Cybertill and what does it do?

Cybertill is a cloud-based retail software provider offering fully integrated, real-time EPoS (electronic point of sale) and end-to-end retail management. It serves charities, independent retailers, and visitor attractions through two main products: CharityStore for charity shops and RetailStore for growing retailers. If you run a charity retail operation or an independent retail business and want one system to handle sales, stock, reporting, and (for charities) Gift Aid, Cybertill is built for that use case.

The two core products

Both run on the same cloud platform, so the underlying capabilities — real-time sales, stock, and customer data — are shared. The difference is the charity-specific functionality layered into CharityStore.

What the platform actually does

Point of sale across every channel

RetailStore's cloud EPoS is designed to work across online, in-store, mobile POS, catalogue, and over-the-phone sales. Sales, stock, and customer information can be consolidated centrally, which matters if you operate more than one location — the same system is positioned for retailers with one store or hundreds.

Stock control and replenishment

Multi-branch stock control comes as standard, including automated re-ordering based on real-time data and a real-time view of stock across the whole business. For multi-site charity shops or retail chains, this replaces manual stock reconciliation between branches.

Reporting and business intelligence

A full suite of essential reports ships out-of-the-box, so you can analyse the business immediately rather than building reports first. Cybertill also has a dedicated Business Intelligence team for custom reporting — relevant if you have reporting needs the standard suite doesn't cover.

Gift Aid (charity-specific)

CharityStore captures Gift Aid on donated goods and cash donations, with the stated aim of increasing the resale value of donated goods by 25%. Claims can be submitted directly with HMRC through the system, and Cybertill describes the capture as "extremely accurate" — accuracy here matters because Gift Aid claims depend on correct donor and donation records.

Scale and track record

Cybertill publishes the following figures about its customer base:

• 5,776 retail locations worldwide supported
• £5.5M raised by charity customers through its "Round Up" solution since 2021
• 84M secure transactions completed in the last 12 months
• 13,600 supported devices

It also states its software is used in 1 in 3 UK charity shops, which is the most concrete signal of its market position in the charity segment.

How to decide if it fits

Cybertill is worth evaluating if:

• You run a charity shop or charity retail chain and need Gift Aid capture tied directly to EPoS and stock records, with HMRC submission built in.
• You're an independent retailer selling through more than one channel (store, online, mobile, phone) and want one consolidated view of sales and stock.
• You operate multiple locations and need centralised, real-time stock visibility and automated replenishment.
• You want standard reports available immediately rather than a lengthy setup before you can see performance data.

It's less obviously a fit if you're a single-channel, single-location operation with simple needs, or if you require functionality outside retail management (the published material focuses on EPoS, stock, reporting, and Gift Aid).

Next step

The site's primary call to action is a callback request ("Get In Touch" / "Request a callback"), and product pages are split by audience — CharityStore for charities, RetailStore for retailers. Pricing is not published on the pages reviewed, so cost and contract terms would need to be confirmed directly with Cybertill rather than assumed. Case studies are also available on the site if you want to see how comparable organisations have deployed it.