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EnglishWhat Is Heathrow.com and What Can Travelers Do on the Site?
Updated
Heathrow.com is the official website of Heathrow Airport, the UK's largest airport, located about 14 miles west of Central London and serving hundreds of destinations worldwide. Travelers use it to check flights and terminal logistics, plan ground transport, and pre-book airport services such as official parking, Heathrow Express tickets, lounges and Fast Track. It is most useful in the days before a flight and on the day of travel; it is not a booking site for airline tickets themselves.
Flight information and terminal logistics
The site's flight tools cover both sides of a journey:
- Arrivals and departures – live status boards for the airport.
- Flight timetable – look up scheduled flights.
- Connecting flights – guidance if you are changing planes at Heathrow.
- Airline contacts – direct links to carriers rather than booking through the airport.
- Security and immigration wait times – current queues for security and passport control.
For orientation inside the airport, the terminal finder and airport maps show where you need to go, and a virtual guides section supports wayfinding. A route map shows destinations served from Heathrow.
Getting to, from and between terminals
The Journey planner is the starting point for working out how to reach the airport. Transport and directions content covers:
- By car, including the Terminal Drop-Off Charge and paying for Terminal 4 Priority Pick-Up.
- By taxi or minicab, and passenger pick-ups.
- By train or tube, by bus or coach, and coaches to train stations.
- Getting between terminals, plus changes to Terminal 4.
Parking is handled as an official product: Heathrow Parking is described as quick, convenient and secure on-site parking, with PLUS Hotel & Parking packages for travelers who want to stay before flying. You can manage a parking booking and read parking FAQs after reserving.
Bookable services before you fly
Several services can be reserved ahead through the site:
| Service | What it gives you |
|---|---|
| Official Heathrow Parking | On-site parking, with booking management |
| Heathrow Express tickets | Pre-book tickets for the express train service |
| Airport lounges | A quieter space with complimentary drinks |
| Fast Track | Pre-booked security access |
| Heathrow VIP | A premium airport service |
| Meet & Assist, Porters | Help with navigating and with bags |
| Currency exchange | Foreign exchange at the airport |
Hotel & Parking packages combine an overnight stay with parking, which suits early departures.
Shopping, dining and passenger support
The Shop and eat section lists the shop directory and restaurants, alongside shopping services: Reserve & Collect (reserve items to buy when you fly, with 10% off online), Personal Shopper, Collect on Return, Home Delivery and a Returns Promise. Food services include Kids eat free.
Passengers who need extra help should start with Assistance and accessibility, which sits alongside Security and baggage guidance and Travelling with children. Heathrow Rewards lets you earn points when you spend at the airport, and My Heathrow holds flights, bookings, offers and account details in one place.
How to use it in practice
- Before booking transport – open the Journey planner, confirm your terminal with the terminal finder, then compare car, train, tube, coach and taxi options. If driving, check the drop-off charge rules first.
- Before your flight – check security wait times, decide whether Fast Track or a lounge is worth it, and use Reserve & Collect if you want shopping held for collection.
- On the day – check live arrivals or departures, follow the terminal maps, and keep your booking details under My Heathrow.
A common pitfall: the site is the airport's own channel, so airline check-in, seat selection and ticket changes go through your airline, not Heathrow.com. Likewise, prices for parking, lounges and Fast Track are shown at the point of booking rather than stated on the homepage, so confirm the cost for your dates before paying.