What Is Hinfo and How Does Its Digital Hotel Compendium Work?

Hinfo is a digital guest compendium for hotels, franchises, and holiday homes that replaces printed in-room folders with an interactive, self-service web experience. Guests reach it by scanning a QR code or tapping a link in their booking confirmation email — no app download, no login, and no in-room hardware required. It suits properties that want to cut front-desk workload and add revenue channels without approving an equipment budget or waiting months for installation. A mobile app is also available for guests who prefer one, including offline access.

What Hinfo replaces

The traditional compendium is a printed binder covering Wi-Fi passwords, checkout times, dining hours, local directions, and emergency numbers. Hinfo moves that content to a mobile-friendly page guests open on their own phone, tablet, or laptop.

According to the site, the platform requires:

• No hardware — no set-top boxes or in-room tablets
• No CapEx — nothing to install in rooms or approve as equipment spend
• No app download for the default experience
• No login for guests

The company states it has been operating since 2017 and reports 200,000+ unique guests served and a 4.4★ rating from 600+ guest reviews.

How guests access it

There are two access paths, and properties can offer both.

The offline capability matters in a specific scenario: a guest arrives with no Wi-Fi and no mobile data and still needs the property's address, checkout time, or an emergency contact. The app covers that case; the web version depends on connectivity.

Ordering and revenue features

Hinfo lets guests order food, drinks, and extras directly through the compendium rather than by phone call, in-room order sheet, or front-desk queue. The site frames each order as a sale that would otherwise be missed, and routes every request to the relevant team.

Two ordering routes are described:

• Connect your own mobile ordering solution to a PMS/POS system of your choice
• Use Hinfo's independent ordering service

Setup for either is described as taking a couple of minutes.

Language handling

The compendium automatically detects each guest's preferred language and translates content, with a manual override available. The stated benefit is avoiding manual translation work and preventing information gaps when guests and staff don't share a language.

Pricing and getting live

Pricing is quoted by room count through an instant quote tool on the site. The company states there are no hidden fees, no setup fees, and no contracts. Signing up is described as getting a compendium live "in a couple of days."

Because pricing is generated per property based on room count, the exact figure depends on your room count — use the quote tool rather than assuming a flat rate.

Is it a fit for your property?

Hinfo is positioned for hotels, franchises, independent properties, and holiday home groups. It is likely a good fit if:

• You want to remove printed compendiums and reduce front-desk questions
• You cannot or do not want to fund in-room hardware
• Your guests are international and language barriers cause missed information
• You want an additional ordering channel without building one from scratch

It may be less suitable if you require deep on-property hardware integration, or if your guests overwhelmingly lack smartphones — the core experience assumes guests use their own devices.

Getting started

1. Enter your room count in the quote tool to get a transparent price.
2. Sign up — the site states no contract locks you in.
3. Build your compendium content and connect ordering (your own PMS/POS solution or Hinfo's independent service).
4. Distribute the QR code and booking-confirmation link to guests.
5. Expect to be live within a couple of days, per the site.

The main practical checkpoints are confirming your PMS/POS supports the ordering integration you want, and deciding whether to offer the offline app alongside the default web access.