What Is Maxinet and What Does It Offer?

Updated

Maxinet (maxi.net.au) is an independent Australian internet and voice provider that has served small and medium businesses since 1997. It positions itself as "more like a partner than a supplier," offering business internet, voice, and IT/web services with locally handled support rather than offshore call centres. It's a fit if you run an SMB and want a single provider for connectivity and business communications; it's less relevant if you're an individual consumer or need enterprise-scale infrastructure.

Who Maxinet serves

Maxinet explicitly targets small and medium businesses, and its site separates guidance into "Small Business" and "Medium Business" tracks. Its customer testimonials come from organisations of that size — a skin cancer foundation, a childcare centre, and a graphics/digital services company — which suggests the typical customer is a small organisation that values a direct relationship over a self-service portal.

Core services

Category What it covers
Business Internet Fibre, Ethernet, Fixed Wireless, NBN, and SHDSL/ADSL connections, with fibre speeds advertised up to 1000Mbps
Business Voice VoIP, SIP Trunks, Hosted PBX, NBN voice, and Reach Numbers
Business Services IT support (help desk, backups, networking), web services, hosting, and email

The three areas are designed to be bought together, which is the main reason an SMB might choose Maxinet over assembling separate vendors for internet, phones, and IT.

What makes it different

The company's stated differentiators are service-related rather than purely technical:

  • No offshore call centres and no call queues — support is answered by a real person, a point repeated in customer testimonials.
  • Personal accountability — the site frames the relationship as a partnership, with named contact and a support desk.
  • Longevity — operating since 1997, with at least one customer citing a 10+ year relationship.

One testimonial (Into Images/iDigital Australia) highlights reliability and security as reasons for staying, while another (Hawkesbury River Child Care) notes quick phone answering and that Maxinet donated a laptop to their fundraiser — useful signals if responsiveness matters more to you than lowest price.

How to evaluate it for your business

  1. Check coverage first. Fibre, Ethernet, Fixed Wireless, NBN, and SHDSL/ADSL availability depends on your location, so confirm which connection types reach your premises before comparing anything else.
  2. Match speed to need. Fibre is advertised up to 1000Mbps; if your business only needs a basic connection, NBN or SHDSL/ADSL may be the relevant option.
  3. Decide on bundling. If you want internet, voice, and IT support from one accountable provider, Maxinet's combined offering is the main draw. If you already have satisfactory vendors in one area, the value is lower.
  4. Use the free consultation. Maxinet offers a free 20-minute consultation and a phone callback request — a low-commitment way to get pricing and suitability answers directly, since the website does not publish prices.

Practical notes

  • Pricing is not listed on the site. You'll need to call 1300 88 14 03 or request a callback to get quotes.
  • Existing customers can access a customer login for account management.
  • Support and complaints have dedicated pages, which is worth reviewing if service-level expectations are a deciding factor.

If your priority is a locally supported, single-provider setup for a small or medium business, Maxinet is worth a consultation. If you need published pricing up front or enterprise-grade scale, look elsewhere or ask directly during the callback.