What Is onovativebanking.com and Who Is It For?

Updated

onovativebanking.com is now primarily a resource hub for existing Core iQ clients, following Onovative's merger with its parent company, Main Street, Inc. The site is aimed at financial institutions already using Core iQ who need help articles, FAQs, free marketing templates, or a way to submit a support request. The Core iQ platform itself remains fully operational, with no major changes or anticipated disruptions to the user experience.

What the Site Offers Today

The site has shifted from a general product marketing presence to a support and resource destination. According to the site, current Core iQ users can continue accessing the platform and support resources through Main Street. The main resources are organized into three areas:

Resource What it provides
Help Articles & FAQs A Core iQ knowledge base with instructions and answers to software questions
Free Marketing Templates A library of print and digital templates available for download and use in the platform
Support Request A dedicated support team for problem solving and troubleshooting

There is also a security contact: if you need to report a security breach or potential breach affecting your institution, the site directs you to email [email protected] immediately.

Who It Is For

The site is built for people at financial institutions who already use Core iQ — whether they are looking for answers to a Core iQ question, ready-to-use marketing materials, or help from the support team. If you are evaluating marketing software for the first time, this site is not a product evaluation destination; it is a client resource center.

What About Connect by Main Street?

The site also introduces Connect by Main Street, described as core-integrated and SOC 2 compliant, with the ability to segment audiences for postcards, emails, and letters, and to create custom reports and measure performance. There is a contact form for those who want to speak with someone about what Connect can do, which asks about any prior Connect migration conversations and whether a core migration or major IT event is planned in the next 6–12 months.

Practical Takeaways

  • Existing Core iQ users: Start with the help articles and FAQs, then use the support request form if you need troubleshooting help.
  • Looking for marketing materials: The free template library covers both print and digital formats for use in the platform.
  • Security concerns: Report breaches or suspected breaches directly to [email protected] rather than through the general support form.
  • Exploring Connect: Use the contact form if you want to discuss Connect, especially if a core migration or IT event is on your horizon.