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EnglishWhat is Staffbase and what does it do?
Updated
Staffbase is an AI-native employee experience platform that connects every employee—including frontline workers who never sit at a laptop—to centralized, trusted communication, knowledge, and actions across multiple channels. It is built for organizations that need to reach hard-to-reach parts of their workforce (shift workers, drivers, retail staff) alongside office employees, and it is used by over 1,500 enterprise customers worldwide. If your goal is to govern communications, deliver trusted knowledge, and support work at scale from one platform, Staffbase is designed for that.
What problem does it solve?
Most intranets assume employees work in one place, on one device. Staffbase's premise is the opposite: work doesn't happen in one place, so the intranet shouldn't either. The platform delivers what employees need regardless of where or how they work, from the frontline to the office.
The stated challenge it addresses: with AI accelerating content creation, the real difficulty is making sure the right information stands out and stays accurate. Staffbase focuses on controlling and maintaining accurate information at scale rather than just producing more of it.
Core capabilities
The platform is organized into six functional areas:
| Capability | What it does |
|---|---|
| Communications and Campaigns | Targets and orchestrates communications across every channel, dynamically tailored by role, location, and context |
| Intranet and Employee Hub | Gives employees one personalized place for trusted information, resources, and tools |
| Frontline Worker Support | Meets frontline employees where they are with AI-powered updates, tasks, and services |
| Service and Knowledge Delivery | Lets employees find answers and access services in one place, on their own, without back-and-forth |
| Policy and Compliance Communication | Uses AI to keep policies accurate, up to date, aligned, and consistently shared |
| Integrated Experiences | Connects communication, knowledge, and services across systems so work flows without friction |
How AI is used
Staffbase describes itself as AI-powered and AI-native, with AI applied in three main ways:
- Personalization and instant answers — digital employee experience is tailored to the individual rather than broadcast uniformly.
- Content governance at scale — built-in ownership means every piece of content has an owner, purpose, and standard, so nothing goes stale or unverified. Smart tagging connects content to context so both AI and employees can find, trust, and use it. Automated governance workflows and reviews keep content current and compliant without manual effort.
- Reaching every employee — AI-powered updates, tasks, and services help frontline workers get things done faster.
Channels it covers
Staffbase emphasizes multi-channel delivery rather than a single destination:
- Employee App — for frontline workers such as shift workers, drivers, and retail staff who never touch a laptop; provides tasks, services, and AI.
- Intranet — governed, personalized, and connected to your existing technology stack.
The platform is positioned to work with your existing digital workplace and to be "ready for your AI," meaning it connects to systems you already use rather than replacing them.
Who it's for
Staffbase fits organizations that:
- Have a significant frontline or non-desk workforce that standard intranets fail to reach.
- Need centralized, governed communication across many locations, roles, and channels.
- Want AI to handle personalization, content governance, and knowledge delivery at enterprise scale.
- Are looking to connect communication, knowledge, and services across existing systems.
If your workforce is entirely desk-based and your current intranet already reaches everyone, the frontline and multi-channel emphasis is less relevant to you.
Getting started
Staffbase offers a tailored demo as the entry point, and a pricing page is available on the site. Because pricing details aren't specified in the available information, check the pricing page or request a demo to get terms that match your organization's size and needs.