What Is The Container Store?

The Container Store (containerstore.com) is a storage and organization retailer that sells products for the kitchen, closet, travel, and home decor, and also offers Custom Spaces — a design service for built-in closet, garage, and living-space systems. You'd use the site either to shop storage products directly or to start a design consultation if you want a custom-installed solution.

What the site covers

Based on the site's own navigation and content, the main areas are:

• Shop by category — kitchen, closet, travel, and home decor storage and organization products.
• Custom Spaces — a design-and-install service with several lines: Elfa Spaces, Preston Spaces, Closet Spaces, Living Spaces, and Garage Spaces.
• Design tools — online designers for a custom closet or a reach-in closet, plus an Elfa door and wall rack designer.
• Inspiration — an Elfa design gallery, customer photos, a blog, and "Containers Stories."
• Collections — Elfa components, pre-designed spaces, Decor+ by Elfa, Garage+ by Elfa, and a Closeouts section.

Custom Spaces: how the design process works

If you want a designed and installed system rather than off-the-shelf products, the site lays out several ways to work with a closet expert:

You can also design a custom closet or reach-in closet online yourself if you'd rather not book an appointment.

To have someone contact you, the site provides a form asking for your name, best contact number, email, product preference (Elfa Classic, Elfa Décor, Avera, Preston, or Unsure), nearest store, questions/comments, and preferred communication method (phone, text, or email). The site states you'll be contacted within 24 hours.

Scheduling measuring and installation

Two separate appointments are handled by phone or form:

• In-home measuring — call 888-202-7622 or fill out the form. The site states the measuring fee is $50 for unlimited spaces, due at the time of service.
• Installation — call 888-202-7622 or fill out the form.

Contacting the store

• Phone: 1-888-266-8246, Monday–Saturday 8 AM–8 PM Central Time and Sunday 9 AM–7 PM Central Time.
• Live chat: the site notes live chat is not available at all times.
• Email/form: submit the contact form and an Elfa expert will call, email, or text you within 24 hours.

Other things worth knowing

• There's an Organized Insider Program promoted on the site with a "$10" savings offer.
• The site includes a Closeouts section described as "Up to 75% Off."
• You can create an account (Sign In), save favorites, and use a cart.
• Store locations and an accessibility option are linked in the site footer.

When this site fits your need

Choose The Container Store if you want either ready-made storage and organization products across kitchen, closet, travel, and decor, or a designed custom space with professional measuring and installation. If you only need a single inexpensive bin or shelf, the product catalog alone may be enough and you can skip the design consultation entirely. If you're unsure which Custom Spaces line fits your closet, the "Unsure" option in the contact form or the online closet designer are the two lowest-commitment starting points.