What Patients Can Do Through GrowPractice Before, During, and After a Visit

GrowPractice gives patients a phone-based path through the whole visit: they book online, get reminders, and complete forms and consents before arriving; they check in from their phone at the front desk; and after the visit they can pay by text, answer a short survey, and receive a review invitation. All of it runs alongside the practice's existing EHR rather than replacing it, and every patient message lands in one shared inbox the front desk can see. This fits independent medical and dental practices—solo to multi-location—that want less phone traffic and paperwork without changing their clinical system.

Before the visit: booking, reminders, and paperwork on the phone

The pre-visit stage is where most front-desk work disappears. Patients can:

• Book online through online scheduling, so appointment requests don't have to go through a phone call.
• Receive reminders ahead of the appointment.
• Complete forms and consents on their phone, including new patient intake.

The intake flow is split into short steps—for example, "Step 1 of 4: Patient information" collecting legal first name, legal last name, and cell phone—so a patient can finish it in a few minutes rather than at a clipboard in the waiting room. The front desk sees each form the moment it lands, which means staff can spot missing information before the patient walks in.

At the front desk: phone check-in and visit readiness

Instead of a sign-in sheet, patients check in from their phone. The staff view is a daily appointment list showing, for each patient, the provider, time, and a readiness status—"Ready" or "Blocked"—plus check-in, check-out, no-show, and collect-payment actions.

"Blocked" is the useful signal here: it tells the team that something is still outstanding (a form, a consent, a balance) and that this patient may need help at the desk. "Ready" means the patient can move straight through. The list can be filtered by provider, location, and service, so a multi-provider or multi-location practice sees the whole day in one place.

After the visit: payments, surveys, and reviews

Post-visit follow-up is handled by text:

• Collect balances by text, so patients can pay without a phone call or a mailed statement.
• Send a short survey to capture feedback.
• Invite a review from patients who had a good experience.

Keeping these in the same system as scheduling and forms means the practice isn't juggling separate tools for payments and reputation.

Two-way texting from one shared inbox

Throughout all three stages, patients and staff communicate by two-way text from a single shared inbox that the whole team can see. That matters for continuity: if one staff member answers a scheduling question in the morning, another can pick up the same thread in the afternoon without asking the patient to repeat themselves.

How it fits with the EHR you already use

GrowPractice connects to the practice's existing system and rebuilds the practice's forms during setup—the site describes switching as "our job, not yours," done without disrupting the front desk. It lists connections to ModMed, AdvancedMD, athenahealth, OpenPM, Elation, ClearpathMD, Open Dental, and others.

The site also addresses a common objection directly: why practices keep GrowPractice when their EHR vendor offers forms too. The distinction is scope—the EHR's forms cover intake, while GrowPractice covers the full before/during/after sequence plus texting, payments, and reviews in one place. If your EHR's built-in forms already handle intake well and you don't need texting or text-based payments, the overlap may be less compelling.

What to check before deciding

• Confirm your EHR is on the connection list, or ask about your specific system during a demo.
• Map your current forms so the rebuild covers every consent and intake field you rely on.
• Decide which patient messages move to text and who on the team owns the shared inbox.
• Ask about setup timing relative to your schedule, since the switch is described as non-disruptive but still involves rebuilding forms.

The site offers a demo and a quote request; pricing is not published there, so cost needs to come from that conversation. For a practice whose front desk is buried in reminder calls and paper intake, the patient-facing flow above is the concrete thing to evaluate.