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EnglishWhat Products Are Part of OpenText Aviator AI?
Updated
OpenText Aviator is the company's umbrella for AI capabilities embedded across its product lines. According to OpenText, Aviator is "AI that understands your business, your data, and your goals," and it appears in six named offerings on the company's site: Aviator (the base capability), Content Aviator, Fax Aviator, Service Management Aviator, Software Delivery Aviator, and Trading Grid Aviator. The right entry point depends on which business process you want to accelerate — content work, fax handling, service desks, software delivery, or supply chain.
The Aviator product family at a glance
| Product | What OpenText says it does | Typical fit |
|---|---|---|
| OpenText Aviator | The core AI layer that "understands your business, your data, and your goals" | Organizations standardizing on OpenText who want AI applied across their information estate |
| OpenText Content Aviator | "Power work with AI content management and an intelligent AI content assistant" | Teams whose bottleneck is finding, managing, or drafting content |
| OpenText Fax Aviator | "Turn every fax into instant action" | Operations still receiving high volumes of fax-based documents |
| OpenText Service Management Aviator | Helps "users, service agents, and IT staff find the answers they need" | IT and service desks handling ticket volume and knowledge lookup |
| OpenText Software Delivery Aviator | "Faster app delivery, development, and automated software testing" | Engineering organizations looking to speed delivery and testing |
| OpenText Trading Grid Aviator | "AI-powered knowledge, insights, and guided action across your supply chain" | Supply chain and trading-partner operations |
How the pieces relate
Aviator as the foundation
The base Aviator entry is described as AI that understands your business, your data, and your goals. Read this as the shared layer: the other five products are Aviator applied to a specific workflow rather than separate, unrelated tools. If you are evaluating OpenText broadly, start here to understand the underlying positioning, then narrow to the workflow product that matches your pain point.
Content Aviator
This pairs AI content management with an intelligent content assistant. It is the most natural fit when the problem is content itself — managing it and getting help working with it — rather than a specialized vertical process.
Fax Aviator
Fax may seem legacy, but many regulated and operational workflows still run on it. Fax Aviator's promise is converting each incoming fax into "instant action," which matters most where fax volume is high and manual handling slows response.
Service Management, Software Delivery, and Trading Grid Aviators
These three map to distinct functions:
- Service Management Aviator targets the people who answer questions — end users, service agents, and IT staff — so evaluate it if ticket resolution and knowledge access are your constraint.
- Software Delivery Aviator targets development and testing speed, so it fits engineering leaders rather than content or service teams.
- Trading Grid Aviator targets supply chain knowledge, insights, and guided action, fitting partner-facing and logistics operations.
How to choose
Use the workflow, not the brand name, as your deciding dimension:
- Identify the bottleneck. Content handling → Content Aviator. Fax-driven processes → Fax Aviator. Ticket and knowledge lookup → Service Management Aviator. Delivery and testing speed → Software Delivery Aviator. Supply chain visibility and action → Trading Grid Aviator.
- Confirm the underlying platform. These are OpenText products, so they assume you are working within OpenText's information management stack. The site frames the whole portfolio around securely managing and connecting enterprise data to make it "AI-ready," so check how each product connects to the systems you already run.
- Check deployment fit. OpenText lists deployment options including sovereign cloud, private cloud, on-premises, and public cloud. Which Aviator products are available under which deployment model is not specified on the page, so confirm this with OpenText or a partner before committing.
- Ask about commercial terms. The site references premium support but does not publish pricing for Aviator products. Treat cost and licensing as items to confirm directly rather than assuming any tier is free or included.
A practical next step is to shortlist one or two Aviator products against your actual workflow, then request a demonstration or speak with an OpenText partner — the site maintains a partner network for exactly this kind of scoping.