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EnglishWhat Programs and Services Does The Buttery Offer?
Updated
The Buttery is an Australian charity that has specialised since 1973 in supporting people with mental health issues and alcohol and other drug conditions. Its programs are described as evidence-based and representing best practice, and they are grouped into six service areas: drug and alcohol services, mental health services, family/carer/friend support, youth, community participation, and a redress support service. If you are seeking help for yourself or someone else, the practical starting point is to ring 02 6687 1111 between 9.00am and 4.30pm or submit an enquiry form.
The six program areas
| Program area | Who it is for |
|---|---|
| Drug & Alcohol Services | People with alcohol and other drug conditions |
| Mental Health Services | People dealing with mental health issues |
| Family, Carers & Friends Support | The support network around a person, not just the person themselves |
| Youth | Young people |
| Community Participation | People engaging with the broader community |
| Redress Support Service | People needing redress-related support |
The site presents each of these as a distinct area with its own "Learn More" entry point, so you can go straight to the one that matches your situation rather than working through a single intake path.
What shapes how these services are delivered
Two things are worth knowing before you make contact:
- Evidence-based approach. The Buttery states that all of its programs are evidence-based and represent best practice. That is a claim about method, not a guarantee of a particular outcome, so treat it as a signal of how programs are designed.
- Charity funding model. The Buttery operates as a charity and relies on community generosity to fund its mission. Donations are described as tax-deductible. This matters mainly if you are deciding whether or how to support the organisation financially — it does not tell you whether any individual program is free to access.
Residential rehabilitation: one program in practice
The site references a residential rehabilitation program through the experience of Dan Ward, a current employee who was formerly a participant. That is a useful detail for two reasons: it shows that residential rehabilitation is part of what The Buttery runs, and it illustrates that people who complete a program can stay connected to the organisation in a working capacity. If you are weighing up a residential option, this is the kind of first-hand account worth reading alongside the program descriptions.
How to enquire
For program enquiries, the site gives two routes:
- Phone: 02 6687 1111, available 9.00am–4.30pm.
- Online form: fill in the enquiry form and the team will respond to your questions.
The phone line has stated hours, so if you call outside 9.00am–4.30pm you should expect to need the form instead.
What the site does not tell you
The available information does not state eligibility criteria, wait times, costs, or whether a referral is required for any specific program. It also does not confirm whether programs are free, so do not assume that from the charity status. Those are exactly the questions to put to the enquiry line or form, along with which program area fits your circumstances.