What Security and Compliance Features Does Daily Provide?

Updated

Daily provides true end-to-end encryption, signed HIPAA BAAs, EU-US Data Privacy Framework participation, SOC-2 and GDPR compliance, and enterprise-grade security and uptime SLAs. These capabilities apply to organizations running realtime video and audio on Daily's WebRTC infrastructure, including teams deploying Pipecat-built voice AI agents on Daily transport. The specifics below reflect what Daily states on its site; contract-level details such as SLA percentages and BAA terms should be confirmed directly with Daily during procurement.

Encryption and Data Protection

Daily states that it offers true end-to-end encryption, meaning media is encrypted between participants rather than only in transit to a server. This matters most for use cases where call content is sensitive—for example, a telehealth visit or a confidential internal review—because it limits where unencrypted media can exist.

Daily also operates under the EU-US Data Privacy Framework, which is relevant if your organization transfers personal data from the EU to the US and needs a recognized transfer mechanism.

Healthcare: HIPAA

Daily provides signed HIPAA BAAs (Business Associate Agreements). If you are building a covered healthcare workflow—for example, a remote consultation product—a signed BAA is typically a prerequisite before protected health information can flow through a vendor's infrastructure. Because the BAA is signed rather than standard, plan for it as part of your contracting step, not as a self-serve toggle.

Certifications and Frameworks

Framework What Daily states Practical relevance
SOC-2 Compliant Third-party assurance over security controls; commonly requested in vendor reviews
GDPR Compliant Supports EU personal-data handling obligations
HIPAA Signed BAAs available Required for covered healthcare workloads
EU-US Data Privacy Framework Participates Supports EU-to-US data transfers

Uptime and Enterprise SLAs

Daily advertises 99.99% service uptime and enterprise-grade uptime SLAs. The 99.99% figure is a headline availability claim; the binding commitment is whatever the SLA in your agreement specifies, including remedies. If uptime is a hard requirement—for example, for a customer-facing support line—ask for the SLA document and the measurement methodology during evaluation.

How to Verify These Claims for Your Own Review

  1. Start at the security center. Daily's site links a security center from its enterprise section; use it to collect current certifications and policy documents.
  2. Request the artifacts your process requires. Typical asks: SOC-2 report, BAA template, data processing agreement, and subprocessor list.
  3. Match each claim to your obligation. Map HIPAA to any PHI in your product, GDPR and the Data Privacy Framework to EU personal data, and the SLA to your availability requirements.
  4. Confirm scope. Ask whether the same terms cover both human-to-human calls on Daily infrastructure and agents deployed via Pipecat Cloud, since those are distinct products.

A common sticking point: teams assume a compliance badge on a marketing page is sufficient for procurement. In practice, regulated buyers usually need the signed documents—BAA, DPA, and the actual SLA—so request them early rather than at contract signature.