What Software and Customization Services Does Getac Provide Beyond Rugged Hardware?

Getac offers four service layers beyond its rugged laptops and tablets: software solutions for mobile device productivity and deployment, Getac Select packages that bundle devices, software, accessories, and professional services around a specific need, Getac Video Solutions covering video capture and evidence management, and Getac Custom Solutions that adapt proven devices with purpose-built features and add-ons for a specific industry workflow. These are aimed at organizations that need more than a durable device — typically field teams whose hardware, software, and deployment have to work as one system.

Software Solutions for Mobile Productivity and Deployment

Getac's software line is described as supporting "mobile device productivity and deployment." In practice, that covers two different problems:

• Productivity — what the frontline worker does on the device in the field.
• Deployment — how an IT team rolls out, configures, and manages a fleet of rugged devices across sites.

If your organization already has rugged hardware but struggles with consistent configuration across vehicles, shifts, or regions, this is the layer to evaluate first. The website presents software as a standalone offering ("Explore software"), so it can be discussed separately from a device purchase.

What to check before choosing

Ask the vendor which deployment tasks the software covers for your device model — for example, whether it handles provisioning and configuration management for the specific laptop or tablet line you plan to buy. The site does not publish a feature-level breakdown, so this belongs in your scoping conversation.

Getac Select: Bundled Packages Built Around a Need

Getac Select is positioned for buyers who need "more than just a rugged device." The company assembles a bespoke package of devices, software, accessories, and professional services based on the customer's requirements.

This is the right entry point when:

• Your requirement spans hardware plus mounting, connectivity, or carrying accessories.
• You need professional services (deployment, configuration, support) folded into one package.
• You want a single accountable bundle rather than sourcing components separately.

Because Select is described as needs-based rather than catalog-based, prepare a clear statement of your operational requirement — environment, workflow, and deployment scale — before the conversation. That is the input the package is built from.

Getac Video Solutions: Capture, Evidence Management, and Hardware

Getac Video Solutions is a distinct offering combining video capture, evidence management, rugged hardware, and software, aimed at law enforcement and other industries.

The homepage also highlights Evidence OnSite, described as "Multi-Source Evidence. Instantly Captured." This points to a workflow where footage and evidence from multiple sources are captured in the field rather than gathered later.

Who this fits

Consider this layer if your team records incidents or inspections and must retain, organize, and manage that material. The key evaluation questions are:

1. Which capture sources does the solution accept?
2. How is evidence stored and managed after capture?
3. Which rugged devices does it pair with?

The site confirms the capability areas but not detailed specifications, so confirm source compatibility and evidence-handling workflow directly with Getac.

Getac Custom Solutions: Tailoring Devices to a Workflow

Getac Custom Solutions adapts the company's proven rugged devices with purpose-built features and add-ons for a specific industry's needs — described as tailored to your exact workflow, environment, and operational goals.

This differs from Select in emphasis: Select bundles existing products and services around a need, while Custom Solutions modifies the device itself with added features or add-ons.

Choose Custom Solutions when a standard configuration almost fits but a workflow-specific capability is missing — for example, a specialized add-on module or an interface your field process requires. Expect this path to involve more definition work up front, since the requirement has to be specified precisely enough to engineer against.

How the Four Layers Compare

Industries These Services Are Built Around

Getac lists solution areas for defense, public safety, utilities, transportation and logistics, industrial manufacturing, automotive, natural resources, and oil and gas. The company states it has over 30 years of rugged computing experience and is solely dedicated to rugged solutions.

Use this list as a scoping aid: if your organization sits in one of these sectors, the Select and Custom Solutions paths likely have prior configurations to draw on. If it does not, the standard software and device lines remain available, but expect more definition work on customization.

Practical Next Step

Start by naming the problem in one sentence — fleet deployment, evidence capture, a bundled field kit, or a device modification. That determines which of the four layers to raise first. The site does not publish pricing or detailed software specifications, so treat the first vendor conversation as a scoping session: bring your environment, workflow, device count, and any existing systems the solution must integrate with.