What Support and Information Does Dementia Australia Offer?

Dementia Australia offers different entry points depending on who you are: people living with dementia, families, friends and carers, and professionals. The site states that 446,500 Australians live with dementia and 1.7 million people are involved in their care, and it organises its support around those groups. If you are unsure where you fit, the National Dementia Helpline is the fastest route to a human answer.

Start with the group that matches your situation

The homepage presents four audience paths, each leading to tailored content:

The site also states that 45% of dementia diagnoses can be prevented, which underpins its prevention-focused content.

Contact options when you need to talk to someone

The National Dementia Helpline is the central contact point, and the site lists several ways to reach it:

• Phone: free call 1800 100 500, answered by Advisors the site describes as friendly and expert.
• Live chat: available online for information and support from an Advisor.
• Email: send a message to [email protected], with Advisors responding as soon as they can.
• Personal referral: if you have dementia or mild cognitive impairment, or are concerned about someone close to you, you can submit a referral form to the team.

The site's donation appeal describes the Helpline as available 24/7, all year round, illustrated by a carer named Danny who needed after-hours support while caring for his wife Resina.

Peer support and education sessions

For people who want connection rather than one-off information, the site points to peer support ("connect with someone like you") and dementia education sessions. These sit alongside general information and tips. The exact schedule and format of sessions are not detailed on the homepage, so use the Helpline or the relevant section of the site to confirm what is running.

For professionals: training and referral

Professionals have a dedicated path covering information for your profession, professional development and dementia training. The site also provides a referral route so professionals can refer someone to Dementia Australia. Specific course content, accreditation and costs are not stated in the available page content, so check the professional section directly before committing to training.

Other ways to engage

Beyond direct support, the site invites people to donate, fundraise, contribute to research, and listen to its "Hold the Moment" podcast. These are optional pathways if you want to support the cause rather than access services.

A practical next step

If you are uncertain which path applies, call 1800 100 500 or use live chat and describe your situation; the Advisor can point you to carer support, peer support, education sessions or professional training. If you are worried about your own memory or someone else's, start with the early-signs checklist on the site, then follow up with the Helpline or a personal referral.