What the LTTStore.com Section on the Linus Tech Tips Forums Is For
The LTTStore.com section is a community discussion board for LTTStore merchandise — reviews, ideas, and general chat about products. It is explicitly not a support channel. If you need help with an order, a return, a warranty claim, or anything that requires an official answer, the forum itself tells you to email [email protected] instead.
What belongs in this section
According to the forum's own description, this board covers:
- Merch questions — sizing, materials, how a product compares to expectations, whether something is worth buying.
- Reviews — your experience after receiving an item, what worked, what didn't.
- Ideas — suggestions for future LTTStore products or improvements to existing ones.
It's a peer-to-peer space. Other forum members read and reply; LTTStore staff are not guaranteed to see or act on anything posted there.
What does not belong here
The board description carries a direct instruction: "Not for support! Please email [email protected] if you need assistance!"
That covers anything where you need a resolution rather than a discussion:
| Your situation | Where it goes |
|---|---|
| Order hasn't arrived, arrived damaged, or is wrong | [email protected] |
| Refund, return, or exchange request | [email protected] |
| Warranty claim | [email protected] |
| "Is this hoodie good quality?" | LTTStore.com forum section |
| "Here's my review of the backpack" | LTTStore.com forum section |
| "They should make an X in Y color" | LTTStore.com forum section |
The distinction is simple: if you need someone with account access to fix something, use email. If you want to talk to other customers, use the forum.
Why the split matters
Posting a support issue in the forum section usually produces one of two outcomes: other members tell you to email support anyway, or the thread sits unanswered because no one there can access order data. Either way you lose time. The email route reaches people who can actually look up your order and act on it.
The forum section still has value — it's where you find out whether a product holds up in real use before you buy, or where community feedback shapes what LTTStore makes next. Just don't expect it to function as a help desk.
Before you post
Ask yourself one question: do I need this resolved, or do I want to discuss it?
- Need it resolved → email [email protected].
- Want to discuss it → post in the LTTStore.com section.
If you're unsure, the safe default is email. A support ticket that turns out to be a general question costs you nothing; a support problem posted to a discussion board can cost you days.