What the Onovative–Main Street Merger Means for Current Core iQ Users

Updated

Core iQ remains fully operational as part of Main Street, Inc., and current users can keep using the platform and its support resources without interruption. The onovativebanking.com site is now mainly a resource hub that points Core iQ clients to help articles, templates, and support through Main Street. If you are a current Core iQ user, your day-to-day experience should not change; if you are evaluating the platform or planning a core migration, the site now routes you toward Main Street's Connect product instead.

What Changed on onovativebanking.com

Onovative has officially merged with its parent company, Main Street, Inc. The Onovative website stays accessible, but its role has shifted: it now serves primarily as a resource hub for Core iQ clients, offering links to support, help articles, and templates.

The site states plainly that Core iQ continues to be an important part of Main Street and that the platform remains fully operational, with no major changes or anticipated disruptions to the user experience.

What Stays the Same for Existing Users

According to the site, current Core iQ users can continue accessing the platform and the support resources available through Main Street. The resource hub lists three practical entry points:

Need Where to go on the site
Answers, instructions, and FAQs about Core iQ Help Articles & FAQs (Core iQ knowledge base)
Ready-to-use print and digital marketing materials Free Marketing Templates library
Troubleshooting or problem solving Submit a Support Request

If you need to report a security breach or a potential breach affecting your institution, the site directs you to email [email protected] immediately rather than using the general support form.

What the Site Now Promotes: Connect by Main Street

Alongside the Core iQ resources, the site introduces Connect by Main Street and invites visitors to speak with someone about it. The listed capabilities are:

  • Core-integrated and SOC 2 compliant
  • Audience segmentation for postcards, emails, and letters
  • Custom reports and performance measurement

The contact form asks for name, email address, and financial institution, and includes questions about whether you have discussed a Connect migration and whether you have a core migration or major IT event planned in the next 6–12 months. These questions suggest the Connect conversation is aimed at institutions weighing a platform or core change, not at users who simply need help with Core iQ today.

How to Decide What Applies to You

  • You already use Core iQ: keep working in the platform and use the help articles, templates, and support request links on onovativebanking.com as before. No action is required because of the merger, based on the site's statement that there are no anticipated disruptions.
  • You need marketing materials: the free templates library is the direct route; templates are described as available for download and use in the platform.
  • You are planning a core migration or major IT event in the next 6–12 months: the site's Connect contact form is the relevant path, since it explicitly asks about migration timing and interest.
  • You suspect a security incident: email [email protected] immediately instead of submitting a general support request.

The site does not publish pricing, contract terms, or migration timelines for either Core iQ or Connect, so any decision involving cost or migration scope needs to go through the contact or support channels above.