What to Do If You Can't Log In to LBCC's Viking Portal or Canvas LMS

Updated

If you're having trouble logging into LBCC's Viking Portal or Canvas LMS, start by confirming which system you actually need. They serve different purposes: the Viking Portal is the college's student gateway (registration, records, and administrative tasks), while Canvas LMS is the course platform where class materials and assignments live. Many login problems come from using the wrong entry point, an outdated bookmark, or a browser that's holding onto old credentials. Work through the checks below in order, and contact LBCC support if none of them resolve the issue.

Step 1: Confirm you're on the right system

System What it's for Where to start
Viking Portal Student account gateway — registration, records, and other administrative tasks Look for the "Viking Portal" link on the LBCC homepage
Canvas LMS Course content — materials, assignments, and class activity Look for the "Canvas LMS" link on the LBCC homepage

Both links appear in the main navigation on lbcc.edu, alongside "Class Schedule," "TTC," and "APPLY NOW." If you're trying to reach course materials but landing in the portal (or the reverse), that mismatch alone can look like a login failure.

Step 2: Rule out browser and credential issues

These are the most common non-account causes of a failed login:

  • Stale saved password. If your browser autofills an old password, it will keep failing even after you've changed it. Clear the saved entry or type the password manually.
  • Wrong saved bookmark. Old or third-party links can point to a retired login page. Navigate from the LBCC homepage instead of a bookmark.
  • Cached session conflict. If you're signed into a different account in the same browser, sign out fully or try a private/incognito window.
  • Autofill on the wrong field. Some browsers fill a username into the password box. Check what's actually in each field before submitting.

Step 3: Check whether it's an account problem, not a browser problem

If the same credentials fail in a private window on a different device, the issue is likely with the account itself rather than your setup. At that point:

  • Use the password-reset option on the login page you're trying to reach, if one is offered.
  • If no reset works, or you're unsure which account you should be using, contact LBCC's technical support directly. The college's own site is the authoritative source for current support contacts and hours — check there rather than relying on a third-party listing.

What not to assume

  • Don't assume the two systems share one login. They are separate tools with separate entry points, so credentials that work in one may not apply to the other.
  • Don't assume a working password means the problem is solved — if you're on the wrong portal, you'll still be stuck.
  • Don't keep retrying the same saved password. Repeated failures with an autofilled credential waste time; switch to manual entry or a private window first.

Quick decision path

  1. Identify whether you need the Viking Portal or Canvas LMS.
  2. Reach it from the LBCC homepage, not a bookmark.
  3. Try a private window and type credentials manually.
  4. If it still fails on a different device, treat it as an account issue and contact LBCC support.

Most login trouble at this stage is one of three things: wrong system, stale saved credentials, or a genuine account problem — and the checks above separate them quickly.